Forum Discussion

Former Member's avatar
Former Member
4 years ago

Google Chrome - Unable to use Touch ID

Whenever I use Google Chrome to access 1Password, it does not allow me to use Touch ID. I can do so with Safari. With Chrome, it says I can either type the Master Password or use Touch ID, but unlike Safari, it does not provide me with the ability to do so - no fingerprint option is presented to open 1Password with Chrome. Why?

1Password Version: 2.3.2
Extension Version: Not Provided
OS Version: 12.2.1 (21D62)

ios

3 Replies

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks so much for the update. I'm glad to hear that Touch ID is working again. Let me know if you have any questions! 😊

  • Former Member's avatar
    Former Member
    4 years ago

    Alvin,

    Thank you for the follow-up. Actually, it works now like Safari. I wasn't getting the option to allow me to use my fingerprint to open 1Password. I'm not sure if a subsequent Chrome update solved the issue but it works now.

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @CanUK,

    I apologize for the delayed response. Can you take a screenshot of what you're seeing when you're attempting to unlock 1Password via Password AutoFill in Chrome, and attach it to your reply? Please be sure to mask any private information in the screenshot. Thanks in advance!.

    Alvin