unable to install 8.6.1

MarcoMartens

I get the message "1password was unable to complete installation and will roll back any changes." Rollback is to 8.6.0. I've rebooted my laptop several times. Version windows10 21H2.

Log:
INFO 2022-03-29T09:12:42.939 ThreadId(7) [client:typescript] Client starting.
INFO 2022-03-29T09:12:43.060 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\lib.rs:281] Starting IPC listener on 1Password-BrowserSupport
INFO 2022-03-29T09:12:43.060 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\lib.rs:293] Active native core integration is awaiting messages
INFO 2022-03-29T09:12:43.085 ThreadId(7) [1P:op-localization\src\lib.rs:186] system locale detected as 'nl-NL'
INFO 2022-03-29T09:12:43.086 ThreadId(7) [1P:op-localization\src\lib.rs:212] selected translations for EN_US based on detected locale nl-NL
INFO 2022-03-29T09:12:43.090 ThreadId(7) [status:op-app\src\app.rs:325] App::new(1Password for Windows/80600076 (EN_US), C:\Users\$USER\AppData\Local\1Password\1password.sqlite)
INFO 2022-03-29T09:12:43.094 ThreadId(7) [1P:op-db\src\db.rs:120] Starting DB at version: 23
INFO 2022-03-29T09:12:43.164 op_executor:invocation_loop(ThreadId(9)) [1P:foundation\op-install\src\windows\nmh_registration.rs:78] Installed BrowserSupport manifest for chrome extension
INFO 2022-03-29T09:12:43.164 op_executor:invocation_loop(ThreadId(9)) [1P:foundation\op-install\src\windows\nmh_registration.rs:97] Installed BrowserSupport manifest for firefox extension
INFO 2022-03-29T09:12:43.164 op_executor:invocation_loop(ThreadId(9)) [1P:foundation\op-install\src\windows\nmh_registration.rs:116] Installed BrowserSupport manifest for edge extension
INFO 2022-03-29T09:12:43.530 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\op-native-core-integration\src\lib.rs:305] Extension connecting.
INFO 2022-03-29T09:12:43.530 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\op-native-core-integration\src\lib.rs:307] Extension connection accepted.
INFO 2022-03-29T09:12:45.939 tokio-runtime-worker(ThreadId(5)) [1P:op-updater\src\windows\downloaded_update.rs:38] Ignoring C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.6.1.exe update because it has failed to run, will retry in 24 hours.
ERROR 2022-03-29T09:12:45.940 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\updater.rs:116] Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
ERROR 2022-03-29T09:12:45.940 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\updater.rs:116] Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
INFO 2022-03-29T09:12:55.288 tokio-runtime-worker(ThreadId(5)) [1P:op-data-layer\src\load.rs:136] loaded 312 items in 4 vaults for account: 5JVNUTLPENBIXOZELTIGUBUNCM
INFO 2022-03-29T09:12:55.294 op_executor:invocation_loop(ThreadId(9)) [1P:op-app\src\app\backend\unlock.rs:80] Lock state changed: Unlocked
WARN 2022-03-29T09:12:55.370 op_executor:invocation_loop(ThreadId(9)) [1P:op-app\src\app\backend.rs:184] operation blocking event loop invoke Invocation(External(MainMenu())) took more than 50 ms (55 ms)
INFO 2022-03-29T09:12:55.370 op_executor:invocation_loop(ThreadId(9)) [1P:op-app\src\app\backend\frontend.rs:24] Front end event: window closed
INFO 2022-03-29T09:12:55.455 tokio-runtime-worker(ThreadId(4)) [1P:op-updater\src\windows\downloaded_update.rs:38] Ignoring C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.6.1.exe update because it has failed to run, will retry in 24 hours.
ERROR 2022-03-29T09:12:55.456 tokio-runtime-worker(ThreadId(4)) [1P:op-app\src\app\backend\updater.rs:116] Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
ERROR 2022-03-29T09:12:55.456 tokio-runtime-worker(ThreadId(4)) [1P:op-app\src\app\backend\updater.rs:116] Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
ERROR 2022-03-29T09:12:55.474 tokio-runtime-worker(ThreadId(12)) [1P:foundation\op-windows\src\windows\network\resolver.rs:76] WinApi error 12167

Other error: WinApi(WinApi error 12167
)
INFO 2022-03-29T09:12:55.591 tokio-runtime-worker(ThreadId(4)) [1P:op-updater\src\windows\downloaded_update.rs:38] Ignoring C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.6.1.exe update because it has failed to run, will retry in 24 hours.
ERROR 2022-03-29T09:12:55.592 tokio-runtime-worker(ThreadId(4)) [1P:op-app\src\app\backend\updater.rs:116] Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
ERROR 2022-03-29T09:12:55.592 tokio-runtime-worker(ThreadId(4)) [1P:op-app\src\app\backend\updater.rs:116] Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
INFO 2022-03-29T09:12:57.330 tokio-runtime-worker(ThreadId(4)) [1P:op-syncer\src\sync_job.rs:276] synced account (0.1320397s)
INFO 2022-03-29T09:12:57.330 tokio-runtime-worker(ThreadId(4)) [1P:op-data-layer\src\file.rs:608] find_and_complete_pending_uploads: ''
INFO 2022-03-29T09:12:57.630 tokio-runtime-worker(ThreadId(3)) [1P:op-data-layer\src\sync.rs:512] The B5 Notifier for () has connected, now monitoring for events.
INFO 2022-03-29T09:13:13.638 tokio-runtime-worker(ThreadId(2)) [status:op-app\src\app\backend\updater.rs:176] Available Production update to 8.6.1 for current build (80600076)
INFO 2022-03-29T09:13:13.683 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\updater.rs:57] Trusted downloaded update available C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.6.1.exe
INFO 2022-03-29T09:13:15.368 tokio-runtime-worker(ThreadId(4)) [1P:op-app\src\app\backend\updater.rs:57] Trusted downloaded update available C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.6.1.exe
WARN 2022-03-29T09:14:48.842 tokio-runtime-worker(ThreadId(2)) [1P:op-db-queue\src\operations.rs:1224] operation transaction #tx#211(set_resource) took more than 100 ms (356 ms)
INFO 2022-03-29T09:57:18.663 tokio-runtime-worker(ThreadId(5)) [1P:op-syncer\src\sync_job.rs:276] synced account (1.8348936999999998s)
INFO 2022-03-29T09:57:36.896 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\watchtower.rs:442] Checking 1 hashes for vulnerability
INFO 2022-03-29T09:57:36.906 tokio-runtime-worker(ThreadId(3)) [1P:op-syncer\src\sync_job.rs:276] synced account (0.2954085s)
INFO 2022-03-29T09:57:37.023 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\watchtower.rs:444] Checked hashes for vulnerability (0.127504s)

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1Password Version: 8.6.1
Extension Version: Not Provided
OS Version: windows 10 21H2
Referrer: forum-search:8.6.1

AliH1P

Hey @MarcoMartens, thanks for reaching out to us. Issues like this are often caused by an antivirus or antimalware application, which might mistake 1Password for something suspicious and prevent it from completing the installation or update. I can see you've sent us an email regarding this issue and we've sent out a reply there to investigate further 🙂

Ali

VEL-74817-881

MarcoMartens

@ali.hazime , thank you for the quick reply. I will communicate by email.

agb95

Is there a solution that can be shared with the group?

AliH1P

Hey @agb95, thanks for reaching out. In most cases this issue is caused by an antivirus or antimalware application preventing 1Password from completing the installation process.

A troubleshooting step that helps determine whether any third party applications are interfering would be restarting Windows in Safe Mode with Networking Enabled and then trying to install 1Password again.

If you're able to successfully install 1Password in Safe Mode, I would recommend excluding both the installation directory at %LOCALAPPDATA%\1Password, and also 1Password.exe from any security software, and making sure both Windows and any security software you're using are completely up to date.

Let me know if this helps!

Ali