Migrating data on a Trial version?

chuck510

I'm a longtime 1Password user. Yesterday, I started the 14 day trial. I want to try out 1Password 7 and consider an individual membership. An alert states, "Let's move your data over to your new 1Password account" with two options, "Move Data" or "Cancel." If I migrate my data (move, not copy?) then decide not to continue using 1Password 7, will I be able to continue using 1Password 6? This is unclear to me. I'm hoping that the trial version doesn't break my existing version. That wouldn't be a trail, that would be a forced upgrade.

Step 3 on the following web page says, "Click Copy Items. All your existing data, like passwords and secure notes, will be copied to your new account and your migrated vaults will be removed automatically." Are "migrated vaults" the data that 1Password 6 uses? If so, shouldn't it be called source data (or something to that effect) and clearly state that 1Password 6 can no longer be used after this step?
https://support.1password.com/migrate-1password-account/

Also, when I select "License…" in 1Password 7 on Mac, it says the following:
License: 1Password for
Name: 1Password for Mac
Purchased: April 2, 2022

I started the Trial yesterday and haven't made any purchases.

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1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: macOS 11.6.5

Ben

Hi @chuck510

Membership is the way forward with 1Password. Standalone vaults are no longer part of the offering, and 1Password 6 has been retired. That said, your data is yours, and you can take it with you if you decide 1Password 7 and membership aren't the path you want to travel.

How to export data from 1Password

Also, when I select "License…" in 1Password 7 on Mac, it says the following:
License: 1Password for
Name: 1Password for Mac
Purchased: April 2, 2022

We no longer sell licenses for the 1Password apps, but adding a membership covers that aspect. There is no separate purchase for the apps when using a membership.

Are "migrated vaults" the data that 1Password 6 uses?

"Migrated" in this context is a descriptor, rather than a type of vault. i.e. vaults that have been migrated.

I hope that helps! 🙂

Ben

P.S. 1Password 8 for Mac is currently in beta and will be out soon (and included with membership). You'll be that much further ahead if you've completed the transition to v7 and membership when it becomes available in the near future.

chuck510

Thanks for your response. I understand that membership is the way forward with 1Password. That's why I was signed up for the 14 day trial. After the trial I was going to do one of the following:
- Pay for a 1Password membership.
- Continue using 1Password 6 for some amount of time and look for another password manager.

If I clicked on the "Move Data" button, I don't think that I'd be able to continue using 1Password 6. In my last email I asked, "If I migrate my data (move, not copy?) then decide not to continue using 1Password 7, will I be able to continue using 1Password 6?" You didn't answer me. Can you answer now?

If standalone vaults are no longer part of the offering why doesn't the "Let's move your data over to your new 1Password account" dialog warn about that? It should clearly state that passwords (and other data) will no longer be accessible from 1Password 6. This is especially important for Trial users.

I was 90% sure that I would get a 1Password membership, but now I'm 50% sure because I'm getting the impression that 1Password is not being transparent with customers.

Ben

@chuck510

I’m sorry my response did not address that portion of your question. Admittedly, I was trying to dance around that a bit. The difficulty is that we don’t have an answer to that question. 1Password 6 hasn’t received updates in years. We no longer test it. Our team hasn’t tried to do what you’re asking.

I suspect there would be some path back to 1Password 6, but that isn’t a path that we would be able to recommend or support. Licenses don't expire, and you're welcome to use the software for as long as it continues to work for you. That said, licenses do not include indefinite support. Especially with modern browsers no longer working with v6 the feasibility of continued use is decreasing. The operating system that was current when 1Password 6 was last touched was macOS 10.14 (3 major versions of macOS ago). We’re offering some great incentives to help folks upgrade. I hope you can take advantage and find membership is a good fit.

In either case, our migration specialists would be in the best position to help. I would suggest reaching out to them directly via email at support+tradein@1password.com.

Ben

chuck510

I appreciate your response, but you're continuing to dance around my question. In my last email (and first email) I asked, "If I migrate my data (move, not copy?) then decide not to continue using 1Password 7, will I be able to continue using 1Password 6?" You didn't answer me. Can you answer now?"

I've asked you twice, now three times, will you answer? Are you refusing to answer? You said, "I’m sorry my response did not address that portion of your question." That was my entire question!

You are being incredibly evasive. Do you see that? Are you being sincere or are you following company policy?

I'm not asking you about using obsolete software, yet you wanted to start that discussion. Don't do that. I didn't ask for indefinite support for 1Password 6, yet you respond as if that was my question. I said that one of my options was, "Continue using 1Password 6 for some amount of time and look for another password manager." After I said that you wanted to clarify that "licenses do not include indefinite support."

Ben

@chuck510

You are being incredibly evasive. Do you see that? Are you being sincere or are you following company policy?

I'm giving the honest and sincere answer: I don't know if what you're asking will work, and I wouldn't be able to recommend trying.

I would highly recommend reaching out to our migration team for the best available help with the migration from 1Password 6. they can be reached via email at support+tradein@1password.com.

Ben

[Deleted User]

@chuck510 Ben may not have given you the assurance you were seeking, but he clearly explained why he could not give you that assurance.

He said "The difficulty is that we don’t have an answer to that question. 1Password 6 hasn’t received updates in years. We no longer test it. Our team hasn’t tried to do what you’re asking. I suspect there would be some path back to 1Password 6, but that isn’t a path that we would be able to recommend or support. "

My reading of this is that you are welcome to try reverting from 1Password 7 to 1Password 6, but this is not guaranteed to work. If a given downgrade path has not been tested then it cannot be guaranteed to work and no software developer will warranty that it will work. Is it possible for you to run your two proposed solutions in parallel until you have finalised your decision?

Tertius3

My recommendation would be always look forward, not backward. If you're about to make a decision, don't choose to use an older version of a software if there is a newer version available. That path is a dead end, because support for the old version dwindles. I recommend either use a current software version, or if this doesn't suit your needs, find a different piece of software that suits your requirements better. That's not only meant for 1Password, it's for software in general.

chuck510

@rootzero I'm not seeking assurance. I never asked how long can I use 1Password 6 or anything like that.

@Tertius3 I am looking forward. That's why I've started the 14 day trial. At the end of the trial, I want the option of continuing to use what I had before (1Password 6). Of course, that's not a long term solution. I may want to try out another password manager before making my final decision. I don't want the trial to break what I have.

My question was if I click on the "Move Data" button during the 14 day trial of 1Password 7, will have the option to continue using 1Password 6 for some amount of time (after the 14 day trial ends) while I look for another password manager. I'm not sure why that question is so difficult to answer. I understand that 1Password 6 is unsupported.

Ben, thank you for sincerely trying to answer my question. Let me try to ask my question more specifically: If I click on the "Move Data" button (during my 14-day trial of 1Password 7) is the standalone vault also deleted, and is that vault required by 1Password 6? If this is the case, then the answer to my original question could have been: Do not click on "Move Data" until you're certain that you want to move forward with a 1Password membership because when data is moved to your new account, the vault that 1Password 6 requires will be deleted making it difficult to revert to using 1Password 6. If you want to try out 1Password 7 without committing to a membership, we recommend adding only a few passwords to your new account.

Imagine if you tried out a 14 day trial of a product, say Photoshop and during the trial, Photoshop converted all existing files to a new format. Then after the trial, if you didn't upgrade, you'd been stuck, unable to open your files with your existing version of Photoshop. While you "own" your files, you have to go through some kind of process to convert the files back to the old format. Is this what the "Move Data" operation in 1Password 7 does?

Let's say that before converting the files, you reach out to support to ask if you convert the files will you be able to continue to use the old version. They don't answer your question and simply say that the new format is the way to go. Then you ask the question again, they don't answer again and tell you that the old version isn't supported anymore and they start trying to sell the new version to you and recommend contacting their migration department.

Tertius3

I don't know what exactly will happen to the old vault(s) if you do "Move Data" your 1Password 6 vault(s). The vaults may be deleted, or the vaults may be simply marked as processed and the files stay in place.

I assume there is a built in backup feature in 1Password 6 (I know in 1Password 7 there is one), so you could do a backup of your 1Password 6 vaults from within the v6 app, then do the trial migration to v8. And if v8 doesn't suit you, you deinstall v8 and reinstall v6. If the v6 app then doesn't recognize your vaults immediately, restore them from the backup you made before.

I never really used any local vault, only for testing around, and only with v7, so I cannot say if this will really work out for you. All I can say is that I see in Windows explorer the backup vault files from my testing are still around (inaccessible, but present), even with the v8 client. I started 1Password only a year ago, with an account, because I explicitly wanted a subscription with the built in cloud sync. I didn't want any local vaults, not synced automatically, in the first place.

chuck510

@Tertius3 Thanks for your response. Since my original post, I noticed in 1Password 7 that it shows that my Primary vault is in iCloud. I started asking about standalone vaults because the "Move Data" dialog mentioned that "migrated vaults will be removed automatically." I don't think that I was using the correct terminology. My main question was: If I install and use the 1Password 7 Trial, will I be able to continue to use 1Password 6 after the 14 day Trial. I was astonished to discover that the answer was: We don't know and why would you want to do that? I wanted the option of keeping 1Password 6 as is to have time to try out other password managers. I'm able to get a free family license (through my employer) for a competing product. Also, 1Password 6 worked fine before using the Trial.

Imagine if you tried out a 14-day trial of Photoshop and had it either break or make it difficult to continue to use your existing and functional version that you paid for? Then, when you contact a user forum for help and you're told from a company employee that it's unclear if you'll be able to continue to use your existing version (that you paid for and worked fine before installing the Trial version) and they encourage you to upgrade.

I tend to think that it's okay for the 1Password 7 Trial to possibly break or make it difficult to continue to use 1Password 6, but that needs to be disclosed before installing the Trial and moving data not afterwards.

Thanks again for your response.

Tertius3

I'm not speaking for the 1Password company, but as far as I know, installing some trial doesn't invalidate any license you may own for earlier products. So if you remove the trial and reinstall the older version, you will be able to use your old license with these again and continue using this old product.

The challenge is your vaults, not the app.

People might have difficulties to keep their vaults/backups of their vaults during upgrade and downgrade again, so nobody will ever say it will definitely work. If I tell you: "it will work", and you're unable to create and restore backups because your understanding of your computer is only basic, you might accuse me of telling wrong things and blame me for losing your vaults, although you actually are only unable to create and restore a backup.

chuck510

I definitely understand that the license is not invalidated. I just realized that I have an old Mac running 1Password 6.8.9. I launched 1Password 6 to set aside a backup as well as export my data. Now, I have what I need if I want to re-install 1Password 6. I regret asking about 1Password 6 here. I should have posted that question on reddit. Thanks again for responding.