How many 1password processes should be running

cogarooni

Ive noticed since installing 1password 8.6.1 on my machine windows 10 home on a intel 5-8400 CPU @ 2.80GHz with 8Ghz memory that it seems to have slowed down especially when loading chome 100.0.4896.75, I also have the chrome 1password extension 2.3.2 installed.

Been doing a bit of house cleaning on startup apps and processes and notice that there are 5 instances of 1password apps running in the task manager including one for watchtower (which I understand) when the 1password app is running. When I close 1password i can see three background 1password processes. Chrome also has a 1password app running while chorme is running. Is this right?

I seem to recall that reading an article that sinstalled extensions can slow down chrome loading times.

Any thoughts on how to improve the situation. Of course it might be something else completely.

Tks

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

cogarooni

Oh meant to ask do I need to use both the app and the browser extension. Im also running Norton

PeterG_1P

Hi @cogarooni, thank you for this question. 👋 I'm sorry to learn about this issue you've run into. Let's dig into this a bit.

First, 1Password does have multiple processes running, and as far as I know there isn't a set number of processes that's expected - it depends on the context and what the app is doing (other 1Password folks, feel free to chime in if I'm incorrect about this).

In any event, sometimes the 1Password apps that appear in Task Manager won't actually be using any meaningful amount of system resources - so if you're concerned about a recent slowdown and think 1Password might be involved, my first suggestion would be:

1. Open Task Manager
2. Click the CPU column. Check whether you notice any apps using lots of CPU resources.
3. Do the same thing for Memory. Does anything interesting appear this time?

These will give you an idea of what might be slowing your device down, which should be more useful than a straightforward count of the number of 1Password processes (many of which, at different times, won't use any system resources if they're not doing anything).

If you want to dig a little deeper, you can also use Windows' Resource Monitor tool to get more detailed views of what's using your CPU, memory, disk writes, and so on.

If you do find something unusual, in terms of 1Password resource usage, let us know and we'll be happy to work with you to sort it out. And if you'd like us to use some of the 1Password apps' diagnostics to investigate the question from our end, you can always contact us at support+windows@1Password.com, and we'll open up a case for you.

I hope this proves a helpful start - and we'll look forward to learning more from your reply! 😃

cogarooni

Thats really helpful, thanks a lot Peter. Ill do a bit more digging and get back to you if needed.

You guys provide great support btw so thanks for that.

C

PeterG_1P

Why thank you, @cogarooni! Much appreciated. 😌 We'll be happy to discuss anything that comes up in the course of your digging!