Too Many Clicks to Fill Passwords

deanocko
deanocko
Community Member
edited April 2022 in 1Password in the Browser

I've tried a lot of password managers and 1Password is by far the best in my experience. That said, there's still room for improvement :)

It currently requires a few too many redundant clicks in order to autofill passwords. Once or twice these are no issue but when it happens all the time it gets a tad annoying and often becomes faster for me just to use my password if I know it.

See the attached screenshots. To fill in my password I first need to click on the 1Password Logo, then on "Unlock 1Password" and then I have to unlock 1Password with either my fingerprint or password and I often have to click the dialogue box again in case something has popped up in the background so that I can enter my password or fingerprint. Then I need to click on the 1PW logo again (now unlocked) and select the right password if there are multiple for the site.

Why not offer the dialogue box as soon as I click the 1PW Logo and if possible keep it as a priority so I don't need to select the dialogue should something else pop up? Other pop-ups are common when signing in as you often unlock 1PW when starting up your computer with all your other apps launching in the background etc.

It would really streamline the sign-in process and let's face it, I wouldn't be clicking on the logo unless I wanted to unlock 1PW :)

It's very small but it has been irritating me for the past few months and thus far it's my only gripe with the product :)
Thanks for all the great work!





1Password Version: 7.9.3 Mac App Store
Extension Version: Not Provided
OS Version: macOS 12.2.1

Comments

  • paul.m_1p
    paul.m_1p
    1Password Alumni

    Hi @deanocko! Thanks for taking the time to provide some feedback on your experience. I completely get where you're coming from if you're having to constantly unlock 1Password with that flow. I'll be sure to pass this feedback along to our team here, as we're always trying to improve the user experience for the better.

    • Can you tell me a bit about your normal workflow? I can try and offer some advice to make things a little less painful for you.

    Utilizing our 'shared lock state' functionality, the idea is that the 1Password desktop can stay unlocked while you're using your computer, and the browser extension will stay unlocked along with it, thereby reducing the need to unlock over and over.

    It may also be worth checking out the auto-lock settings in the app, just to see if you can change anything to better suit your workflow -> How to set 1Password to lock automatically

    Let me know! 🙂

  • deanocko
    deanocko
    Community Member
    edited April 2022

    Hey @paul.m_1p

    No worries! Happy to help improve the product.

    I've changed my auto-lock settings and I think that'll make a big difference. I'm constantly closing my macbook air (putting it to sleep) for work and university and considering I have to enter my password or use my fingerprint to unlock my computer, I probs don't need to enter it again for 1PW every time. It makes more sense to me to have the idle setting on in case I leave my computer unattended for a while. Thanks for the tip, I'm sure this will go a long way into stream lining the process.

    My suggestion was more for the team to attempt to remove any redundant clicks such as clicking on the 1PW logo, clicking "unlock 1PW" then having to click the 1PW logo again to see the password options so I appreciate you forwarding this on to the team.

    Thanks for the help!

  • Hi @deanocko:

    On behalf of Paul, you're very welcome! I'm glad to hear tweaking your auto-lock settings improved the state of play for you. Feel free to get in touch if there's anything we can help you with in the future.

    Jack

This discussion has been closed.