Safari's "Hide My Email" blocks 1Password

jevawin
jevawin
Community Member
in 1Password in the Browser

So far I've only seen this once - might be that HME wasn't in Safari on desktop before now though.

Recreatable on the Experian website: https://www.experianidentityservice.co.uk/Register

Safari's "Hide My Email" blocks the top entry in 1Password.

Screenshot here: https://us.v-cdn.net/5020219/uploads/editor/uh/vzrjonqfsf9o.png

Safari: 15.4
1Password 7
Version 7.9.3 (70903004)
Mac App Store
Apple M1

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: 12.3.1

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @jevawin! We recommend turning off iCloud keychain in Safari to prevent issues like the one you're seeing. We have a guide on that here: https://support.1password.com/disable-browser-password-manager/

    Give that a try and let us know if you have any other questions.

  • jevawin
    jevawin
    Community Member

    It’s not iCloud Keychain, it’s hide my email (which I use)

  • paul.m_1p
    paul.m_1p
    1Password Alumni

    Hey @jevawin - Based on my research, it does look like the inline menu you're seeing is coming up from Safari's built-in Autofill. As 1Password wasn't designed to work alongside other autofill apps or features, it can certainly cause issues when the two of them overlap (like in your screenshot). I'm sorry for the trouble here.

    It may be possible to manage Safari's autofill and 1Password together a bit better. With this method, you would manually open the 1Password in-line menu as necessary (by clicking on the 1Password icon in the field), rather than having it show automatically when a field is focused. To do this follow these steps:

    1. Right click on the 1Password icon in the macOS toolbar and select 'Preferences'.
    2. Under the Browsers tab, uncheck 'Automatically show inline menu when selecting a field'.

    Let us know how that goes! 🙂

  • jevawin
    jevawin
    Community Member

    Could you add it as a bug or feature request for future releases? I like having 1p auto-fill but also safari’s hide my emails.

    Maybe if it’s not possible to design a solution for having both you could update the 1p right click to include auto-full options?

  • paul.m_1p
    paul.m_1p
    1Password Alumni

    Hey @jevawin - Thanks for the follow up! We're always looking for ways to improve your user experience, so feedback is most welcome. 🙂

    I can certainly see the value of the behaviour you've described here, as everyone has their own workflow. While I can't say for sure when or if this will be available, I've shared your feature request with the appropriate team so they can take it into consideration.

    If you have any questions or if there's anything we can do to help, please let me know. In the meantime, thank you for your support!

This discussion has been closed.