autofill at my.1password does not work for secret key

bwadm
bwadm
Community Member
in 1Password in the Browser

I am quite sure that earlier version did this job:
The login for my (online) 1Password account at
https://my.1password.eu/signin?landing-page=/profile
was filled automatically for all three fields. This does not work for me at present. I need to fill the Secret Key manually.
See screenshot:
(had to remove - why no screenshots??)

1Password Version: 80700041
Extension Version: 2.3.1
OS Version: 12.3.1

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @bwadm, I am able to get the Secret Key to fill: https://cln.sh/7847mv Could you recreate your login manually and see if that works? Here's how to do that: https://support.1password.com/save-login-manually/

    As a note, we do not have a way to directly attach screenshots to these posts but links to screenshots (and videos) do work! Let's see how things go with the new login and then we can see if a screenshot is needed.

  • bwadm
    bwadm
    Community Member

    Hi Joy_1P,
    for me, the problem persists. Neither the option offered "directly" in Safari's field, nor the autofill using the 1P icon in the Toolbar do fill the Secret Key. The two other fields (Email and Password) are filled correctly.
    Yes, if I copy the Secret Key manually from the 1P item to the website field, I can login.
    Also in the Secret Key field, 1P (in the Browser) offers an option to select for filling ... but the Email is pasted, in ALL CAPITAL, when I select this option.
    The 1P entry itself had been created when I signed up for the online account, and I am sure it worked before.

  • Joy_1P
    Joy_1P
    1Password Alumni

    @bwadm That is strange. My video shows the filling from Chrome but things do work for me in Safari as well. Just to check, did you save a new login manually? When doing that, did you fill all the fields including the Secret Key?

    It's likely that your original login item has changed (or the login page has changed) and the old data no longer works to fill. Creating a brand new login to replace that should work. However, if you continue to run into trouble, please create a test login and send us some screenshots or a video of how it fills on your end.

    There's not a way to attach a video screenshot to your reply directly. However, you can email them to us at support+forum@1Password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

This discussion has been closed.