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Former Member
4 years agoAuthenticate to unlock 1Password frozen prompt on Ubuntu 20.04
After the system goes into the sleep mode most of the time after an unlock I get this prompt. There's nothing that can be done with it though. The window is completely frozen so you can't dismiss it in any way. To get rid of it I resort to killing gnome shell by running following command: pkill -9 "gnome-shell".
Below are logs from today that have been collected:
INFO 2022-04-09T07:59:58.580 ThreadId(19) [1P:op-auto-lock/src/linux.rs:379] X screensaver event detected
INFO 2022-04-09T08:00:28.593 ThreadId(19) [1P:op-auto-lock/src/linux.rs:379] X screensaver event detected
INFO 2022-04-09T08:01:02.204 ThreadId(19) [1P:op-auto-lock/src/linux.rs:379] X screensaver event detected
INFO 2022-04-09T08:01:38.386 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging/op-native-core-integration/src/lib.rs:305] Extension connecting.
INFO 2022-04-09T08:01:38.387 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging/op-native-core-integration/src/lib.rs:307] Extension connection accepted.
INFO 2022-04-09T08:02:06.403 tokio-runtime-worker(ThreadId(3)) [1P:op-data-layer/src/load.rs:136] loaded 1210 items in 4 vaults for account: FTXJSFO4TFAIVNFNGLK6UWNFTQ
INFO 2022-04-09T08:02:06.410 op_executor:invocation_loop(ThreadId(13)) [1P:op-app/src/app/backend/unlock.rs:86] Lock state changed: Unlocked
INFO 2022-04-09T08:02:06.427 op_executor:invocation_loop(ThreadId(13)) [1P:op-app/src/app/backend/frontend.rs:24] Front end event: window closed
ERROR 2022-04-09T08:02:06.536 tokio-runtime-worker(ThreadId(3)) [1P:op-app/src/app/backend/sync.rs:78] Failed to sync account FTXJSFO4TFAIVNFNGLK6UWNFTQ. Error: SyncFailed(HttpError(/builds/dev/core/core/op-b5-client/src/internal/server_connection.rs:78, IoError(IoError(connect error))))
ERROR 2022-04-09T08:02:06.536 tokio-runtime-worker(ThreadId(3)) [1P:op-app/src/app/backend/sync.rs:92] Failed to sync account FTXJSFO4TFAIVNFNGLK6UWNFTQ. Retry on reconnect.
INFO 2022-04-09T08:02:40.084 tokio-runtime-worker(ThreadId(4)) [1P:op-b5-client/src/internal/unauthorized_session.rs:768] Verifying MFA with server...
INFO 2022-04-09T08:02:40.473 tokio-runtime-worker(ThreadId(3)) [1P:op-b5-client/src/internal/unauthorized_session.rs:438] Server verification successful
WARN 2022-04-09T08:02:40.474 tokio-runtime-worker(ThreadId(3)) [1P:op-b5-client/src/internal/unauthorized_session.rs:454] Server did not give us a dsecret
INFO 2022-04-09T08:02:40.837 tokio-runtime-worker(ThreadId(3)) [1P:op-syncer/src/sync_job.rs:276] synced account FTXJSFO4TFAIVNFNGLK6UWNFTQ (0.363386162s)
INFO 2022-04-09T08:02:40.838 tokio-runtime-worker(ThreadId(3)) [1P:op-data-layer/src/file.rs:608] find_and_complete_pending_uploads: 'FTXJSFO4TFAIVNFNGLK6UWNFTQ'
ERROR 2022-04-09T08:02:45.488 tokio-runtime-worker(ThreadId(3)) [1P:/builds/dev/core/core/op-notification-listener/src/lib.rs:247] ConnectionError(Io(Custom { kind: Uncategorized, error: "failed to lookup address information: Name or service not known" }))
ERROR 2022-04-09T08:02:49.626 tokio-runtime-worker(ThreadId(2)) [1P:/builds/dev/core/core/op-notification-listener/src/lib.rs:247] ConnectionError(Io(Os { code: 101, kind: NetworkUnreachable, message: "Network is unreachable" }))
ERROR 2022-04-09T08:03:05.641 tokio-runtime-worker(ThreadId(2)) [1P:/builds/dev/core/core/op-notification-listener/src/lib.rs:247] ConnectionError(Io(Os { code: 101, kind: NetworkUnreachable, message: "Network is unreachable" }))
INFO 2022-04-09T08:04:15.879 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer/src/sync.rs:512] The B5 Notifier for (FTXJSFO4TFAIVNFNGLK6UWNFTQ) has connected, now monitoring for events.
INFO 2022-04-09T09:32:50.688 op_executor:invocation_loop(ThreadId(13)) [1P:op-app/src/app/backend/lock.rs:72] Lock state changed: Locked
INFO 2022-04-09T09:32:50.688 op_executor:invocation_loop(ThreadId(13)) [1P:op-app/src/app/backend/lock.rs:94] Locked. Reason: Automatic(ScreenSaverActivated).
INFO 2022-04-09T09:32:50.728 ThreadId(19) [1P:op-auto-lock/src/linux.rs:379] X screensaver event detected
INFO 2022-04-09T09:35:03.030 ThreadId(19) [1P:op-auto-lock/src/linux.rs:379] X screensaver event detected
INFO 2022-04-09T09:39:46.045 tokio-runtime-worker(ThreadId(4)) [1P:op-data-layer/src/load.rs:136] loaded 1210 items in 4 vaults for account: FTXJSFO4TFAIVNFNGLK6UWNFTQ
INFO 2022-04-09T09:39:46.053 op_executor:invocation_loop(ThreadId(13)) [1P:op-app/src/app/backend/unlock.rs:86] Lock state changed: Unlocked
INFO 2022-04-09T09:39:46.063 op_executor:invocation_loop(ThreadId(13)) [1P:op-app/src/app/backend/frontend.rs:24] Front end event: window closed
INFO 2022-04-09T09:39:48.475 tokio-runtime-worker(ThreadId(3)) [1P:op-b5-client/src/internal/unauthorized_session.rs:768] Verifying MFA with server...
INFO 2022-04-09T09:39:48.799 tokio-runtime-worker(ThreadId(3)) [1P:op-b5-client/src/internal/unauthorized_session.rs:438] Server verification successful
WARN 2022-04-09T09:39:48.799 tokio-runtime-worker(ThreadId(3)) [1P:op-b5-client/src/internal/unauthorized_session.rs:454] Server did not give us a dsecret
INFO 2022-04-09T09:39:49.152 tokio-runtime-worker(ThreadId(4)) [1P:op-syncer/src/sync_job.rs:276] synced account FTXJSFO4TFAIVNFNGLK6UWNFTQ (0.352676921s)
INFO 2022-04-09T09:39:49.152 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer/src/file.rs:608] find_and_complete_pending_uploads: 'FTXJSFO4TFAIVNFNGLK6UWNFTQ'
INFO 2022-04-09T09:39:49.999 tokio-runtime-worker(ThreadId(5)) [1P:op-data-layer/src/sync.rs:512] The B5 Notifier for (FTXJSFO4TFAIVNFNGLK6UWNFTQ) has connected, now monitoring for events.
Any ideas where this screen can be coming from and how to get rid of it permanently?
1Password Version: 8.6.1
Extension Version: 2.3.2
OS Version: Ubuntu 20.04
4 Replies
- Mathieu_1P
1Password Team
I'm so sorry you are encountering this frustrating issue.
This looks exactly like an issue in gnome-shell that has since been resolved. Unfortunately, Ubuntu hasn't yet backported that fix into 20.04. The Ubuntu issue tracker suggests restarting gnome shell via
Alt + F2=>rto clear that stray window but that's not ideal if you have open work. It looks like the first release of Ubuntu that has this bug fixed is currently Hirsute (21.04).I wish I had a better answer for you, please let me know if something doesn't line up.
References:
- https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1824874
- https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/3026 - Former Member
I use a VPN.
- 1P_PeterG
Community Manager
Hello @navazo and @illsorted, I'm sorry to learn you've encountered this issue. I'll be happy to follow up on this for you internally.
In the meantime: are you using any VPNs, proxies, or anything like that which might affect how your 1Password app connects to our servers?
Thanks, and I'll look forward to helping sort this out 👍
ref: dev/core/core#14434
- Former Member
I have this exact same issue. Ubuntu 20.04. 1password 8.6.1.