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CologneGuy's avatar
CologneGuy
Occasional Contributor
4 years ago

Biometric unlock does not work with "Face ID" on Galaxy Tab S8+

On my Samsung Galaxy Tab S8+ I have set the biometric unlock via "Face ID." If I set biometric unlock on 1password app I get below message. What is my mistake?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

android

3 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey CologneGuy, thanks for your reply. I'm glad to hear fingerprint unlock is available on your tablet. If you have any other questions, please don't hesitate to ask!

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello CologneGuy thanks for your question.

    As security is our priority, we have certain requirements for Face Unlock on Android. We require Google's official Biometric framework to be supported. Additionally, Google's method rates different unlock methods, and 1Password will only support unlock methods considered strong. Some hardware requirements also exist such as depth sensing IR cameras or similar. I know the Pixel 4 and Pixel 4 XL meet these requirements but they are not broadly supported by Android device manufacturers.

    As face unlock is not supported on your device you can use fingerprint unlock if available or set a PIN from Settings > Security. Let us know if there's anything we can help with!