2 Factor Auth Code after Upgrade
I just got this message after upgrading and am not sure how to handle it since there is no way to get the code with the pop-up blocking access to the app. I chose no for now and do not know to get back to the screen. Any help on what this means?
1Password Version: 8.7
Extension Version: Not Provided
OS Version: 12.3
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I am guessing I used 1Password to do 2FA when I moved from Dropbox standalone account to a 1Password.com account and used 1Password to do that since I never saw an issue since it was an online account that used 1P to fill. I had never been prompted in the app before today. I am referring to this article. https://support.1password.com/two-factor-authentication/
So I need a 2nd authenticator app?
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Hi @mdvzo:
That's exactly right. If you've enabled two-factor authentication for your 1Password account, then the app you use to store your two-factor authentication shouldn't be 1Password.
If you're able to unlock 1Password on the web, you can turn off two-factor authentication there, then re-enable it using a separate app to store your one-time password. Let me know how you get on with that!
Additionally, since your image contains some personal information, I've gone ahead and deleted it as the Support Community is a public forum. 🙂
Jack
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Thx I thought I cropped it all out
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Jack since the 2FA is set up on the website 1Passwrod.com what is wrong with using the 1P desktop or iPhone app for 2FA to 1Password.com, and why did I get that popup message. I am using Authy now but trying to understand the issue.
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Hi @mdvzo:
In short it's simply to avoid situations like this. If you only have access to your 1Password Emergency Kit (say a natural disaster destroyed your house, but you had an offsite copy of your Emergency Kit), you'd need your one-time password as well as your Emergency Kit details, but your one-time password is only stored in your 1Password account, meaning that you can't access it.
As for why you received the message, did you only recently enable two-factor authentication? The next time the 1Password apps check with 1Password.com after enabling two-factor authentication for your 1Password account, you're required to enter your two-factor authentication code or use a security key.
Let me know if that makes sense!
Jack
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Hi Jack,
Yes it does, thanks. I have had 2FA enable since I switched to a 1Password.com account last fall and only recently did I get the message.
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