Why do you make it so difficult to move to an individual account???

BikerBob38BikerBob38
Community Member

I have been a 1P user since v 3.7.5.
I am now running v 7.9.4.
I open 1P on my iMac and I see: [Upgrade to an individual 1P membership and we'll give you 50% off for three years]
Great offer, I will do so!
I click on the offer.
Next window says [Your email]
I enter the email address I used to establish my initial 1P account.
And what do I get?
[An account with this email address already exists. Please go back add choose the sign in option to use your existing account, or enter a different email address.]
Well, of course it exists, it's the account I want to move to an individual membership.
Use a different email address?
Not going to risk that.
Please go back?
Go back where?

Man, why's it gotta' be so damn hard? These directions are abysmal!

So, tell me what to do to take advantage of this offer.

Please?


1Password Version: 7.9.4
Extension Version: 7.9.4
OS Version: 12.3.1

Comments

  • BikerBob38BikerBob38
    Community Member

    Ignore this query; I figured it out and updated.

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @BikerBob38:

    Thanks for reaching out! You mentioned in your thread here that you were able to successfully sign up for a 1Password account. Is that the case, or are you still running into trouble migrating your data to a 1Password account? Let me know, and I can dig in further with you.

    Jack

  • BikerBob38BikerBob38
    Community Member

    Back after working out a few kinks. I did not want to mix up my "threads" here so I began another one this a.m. titled: "Disparity in numbers of All Items after switch to Subscription Mode".

    (Q? Would it be better to just stick in this thread until I have worked out all the kinks in my move to the subscription mode or approach it from a "one problem to a thread" approach?)

    In that other post, to save you wasting time hunting for it, I noted:

    This is literally what terrified me about updating from a licensed 1P account to a subscription mode.

    On 1P on my iPhone X, All items = 446

    On 1P after upgrading to the subscription mode on my iMac, 1P shows All Items = 261

    Logins on the iPhone = 263

    Logins on the iMac = 141

    Secure notes on the iPhone = 131

    Secure notes on the iMac = 94

    And the list goes on so, on the iPhone, I immediately went to Settings/Advanced/Create Backup and created a backup.

    How do I reconcile the differences and get everything onto the iMac please.

    iPhone and iMac are running the latest iOS and macOS

    1Password Version: 7.9.4
    Extension Version: Not Provided
    OS Version: macOS 12.3.1

  • Jack.P_1PJack.P_1P

    Team Member

    HI @BikerBob38:

    Thanks for following up with some additional details. Since you've got a few different devices, and we'll likely need to take a closer look at each of your devices, getting in touch with our migration specialists via email would be your best bet. Send an email to [email protected], and include a link to this thread: https://1password.community/discussion/128854/why-do-you-make-it-so-difficult-to-move-to-an-individual-account#latest as well as your username: BikerBob38.

    After emailing in, you'll receive a reply from BitBot, our helpful robot friend, with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and locate your message. Thanks!

    Jack

  • BikerBob38BikerBob38
    Community Member

    Got it followed your instructions about four hours ago...waiting to hear from them.

  • BikerBob38BikerBob38
    Community Member

    Jack - I sent that email at 11:47. Shouldn't a bot respond immediately? It's 14:10 and nothing yet. Checked my Junk/Spam folder too. Nada.

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @BikerBob38:

    Thanks for following up. I was able to locate your ticket, so we'll be in touch soon. Keep an eye out!

    Jack

    ref: RHE-64529-532

  • BikerBob38BikerBob38
    Community Member

    It is April 22, three days later, and I am still waiting for someone to get in touch.

  • BlakeBlake

    Team Member

    Sorry for the delayed reply here, but it looks like we were able to lend a hand via email and get things sorted out.

    Let us know if there's anything else we can do for you in the future! šŸ’™

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