QR code scanning isn't functioning in 1Password for Mac
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FWIW, I have this happen sometimes; I've found that if zoom in on the page, the image gets bigger also and then 1P Desktop app was able to pick it up. (Couldn't test plugin b/c I'm using Orion , which 1P still doesn't support - But that's a 13 page discussion for another day).
This happened to me just today when setting up a new Cloudflare account.
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I set up two-factor authentication recently for a new Cloudflare account and I can say I needed to zoom in on my QR code and after doing so I was able to scan the code. If I recall correctly the code was very dense. I'm not sure if that had something to do with it. I've let the team know this. I'll get you added to my report.
ref: dev/core/core#21588
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I'm still having this problem at least half the time using 1Password for Mac 8.10.7 (81007011).
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I'm sorry that you're running into the issue as well. Are you able to provide the specific websites where you're running into the issue so that our developers can investigate further? Just post the website address, do not post your username or password.
In the meantime, you should be able to scan the QR codes on those websites using the browser extension: Use 1Password as an authenticator for sites with two-factor authentication
-Dave
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@Dave_1P sorry, that was dumb… it’s AWS.
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Thank you for posting the website. If you zoom in on the QR code from AWS are you then able to scan it using the desktop app? If that doesn't work then are you able to scan it using 1Password in the browser?
-Dave
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@Dave_1P I'm able to make it work if I open the image in a new tab (and maybe a couple of tries).
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Thank you for the reply. I've added your report to the internal work item open with our development team for the issue so that they can investigate further.
-Dave
ref: dev/core/core#19783
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I'm a bit curious as to what people are seeing here. In 1P7 on Mac, clicking the 'scan QRCode' button would bring up a window with a viewfinder on it which we were meant to centre on the QRCode to be scanned.
In my installation of 1P8 (current release), absolutely nothing happens. I click on the little QRCode button in the new login item editing window, and nothing at all happens. Ever. Regardless of what website I'm on. Am I meant to see the same kind of window as in 1P7? Is 1P8 somehow scanning my screen looking for QRCodes automatically (if so, I really wish it wouldn't)?
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Interesting. Having played with it now, I see that it does work, but I'm not entirely sure I like it. I think I prefer having some obvious affordance and a feeling that I'm actually driving the process ... but I suppose I'll get used to it. It's certainly very clever.
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Thank you for the feedback. 🙂
-Dave
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Had the same issue, scanning Cloudflares QR code.
Suggestion: Help the user with troubleshooting, not only showing a simple error message.0 -
Thank you for the report and the suggestion, I'm sorry for the inconvenience. If you haven't already, as a workaround for now, you can scan the QR code using 1Password in the browser instead: Use 1Password as an authenticator for sites with two-factor authentication
-Dave
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I keep having this issue, too. In my case, I think it was because I use a browser extension called Dark Reader that puts everything in dark mode. Temporarily disabling the plugin worked.
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Suggestion: allow us to drag the QR code image from the browser and drop it into 1password.
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Does the site provide a code? If so, you can copy the code and paste it into the field of 1Password. Some sites seem to be problematic when the code is very dense. I've had luck scanning with 1Password in the browser when this happens. You might give that a try.
That's an interesting suggestion. I can get that before the team for future consideration.
ref: PB-37977416
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I've had this problem for some weeks. Today tried again to scan a TOTP QR code. tried different browsers and different zoom levels - no luck. Turned off and back on 1Password permission in Privacy & Security > Screen Recording and restarted 1Password - also did not work.
Finally. Removed the 1Password permission from the screen recording session. Closed 1Password. Added 1Password manually to screen recording. Started 1Password. This time it worked!!
There is a difference between enabling 1Password screen recording and adding 1Password screen recording permission.
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Thanks for sharing the steps that got you going again. Out of curiosity @stevegroomsro are you using 1Password 7 or 1Password 8? It's not super important, again just a curiosity on my part. I'm glad things are working better for you now.
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1Password 8
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Thanks.
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I continue to have problems with this mechanism for scanning QRcodes to set up 2FA 1-time passwords. Rarely does it work. I open the appropriate page in Safari, I click on the little icon in the 1Password app, and after a few seconds, 1Password reports that the QRcode scan has failed. In my experience, this happens far more often than not, and I'm forced to try to get the actual code from the website or, if that's not possible, copy the QRcode and decompile it with another tool to get the text out of it.
Whatever the mechanism you're using to do this, it doesn't work very well, and nowhere near as well as the old tool that 1Password 7 used.
Safari Version 17.6 (19618.3.11.11.5)
macOS 14.6.1 (23G93)
1Password for Mac 8.10.44 (81044034)0 -
I'm sorry that you continue to see issues. Do you usually scan QR codes from on websites open in Safari or from other places as well? If it's mostly from Safari then you can scan the QR code using 1Password for Safari instead of having to open the desktop app:
Let me know if this works better for you: Save your one-time password code
- In the 1Password browser extension-Dave
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Almost always Safari. I will try using the extension next time and see how that fares.
For what it’s worth, the iOS version of 1Password does this flawlessly.
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