High CPU

robert1p

After closing my laptop to put it to sleep, a couple minutes passed before I heard the fan running loudly and the laptop hot. I reopened the laptop and Task Manager reporting Power Usage as Very High for the 1Password app. 1Password was sitting on my taskbar so I selected it and found nothing unusual, so I then closed the app. The CPU immediately dropped.

I have sent an email with screenshots and a diag report.

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1Password Version: 8.7.0 80700072
Extension Version: Not Provided
OS Version: Win10 21H2

PeterG_1P

Hi @robert1p. Thank you for letting us know about this - we're certainly curious to investigate it.

Would you be willing to send us a diagnostic report from the 1Password for Windows app on that device? If so, that would give our team a chance to understand what may have contributed to that power usage, and what we might do to improve the situation.

You can reach us at support+windows@1Password.com. Let me know if you'd like the specifics on how to generate the diagnostic report, and we'll hope to connect with you by email!

robert1p

I had already sent it to support@1Password.com, so I went back and forwarded the email (with diag report) to support+windows@1Password.com.

ag_tommy

@robert1p

i did not find a submission using the email address you used here. Did you receive a support ID? If so, please share it.

Do not share the email address you used in the open community. This for your privacy.

robert1p

The email uses the same domain name (which is unique) and has High CPU in the title. No support ID yet.

robert1p

The ID/Title is "[#MWR-16688-562] High CPU". This evening I was able to reproduce the issue with 80700100. Details, screenshots, and new Diag Report attached to email.

ag_mike_d

Thanks for that @robert1p, we'll continue that conversation within that thread.

ref: MWR-16688-562