Why did I fail to subscribe even though I have paid successfully?

Community Member

Half a month ago, I subscribed to the membership service through IOS system. At that time, I did not notice that the subscription status was still frozen. Today, WHEN I opened the software again, I found that I had not subscribed successfully, but the bill showed that I had paid successfully. How should I solve the problem now?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided


  • Matthew_1PMatthew_1P

    Team Member

    Hey @evianqiu, occasionally Apple App Store subscriptions can be set up without being attached to a 1Password account. If you send us a message on [email protected], we can help get it reattached. 😊

  • tomatoshadow2tomatoshadow2
    Community Member

    @evianqiu I would also recommend switching to billing directly through 1PW, a lot easier to get billing issues sorted.

  • Jack.P_1PJack.P_1P

    Team Member

    Thanks for your additional feedback @tomatoshadow2!

    @evianqiu: Were you able to successfully connect your App Store subscription to your 1Password account? Let me know!


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