Why did I fail to subscribe even though I have paid successfully？
Half a month ago, I subscribed to the membership service through IOS system. At that time, I did not notice that the subscription status was still frozen. Today, WHEN I opened the software again, I found that I had not subscribed successfully, but the bill showed that I had paid successfully. How should I solve the problem now?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Comments
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Hey @evianqiu, occasionally Apple App Store subscriptions can be set up without being attached to a 1Password account. If you send us a message on support+forum@1password.com, we can help get it reattached. 😊
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@evianqiu I would also recommend switching to billing directly through 1PW, a lot easier to get billing issues sorted.
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Thanks for your additional feedback @tomatoshadow2!
@evianqiu: Were you able to successfully connect your App Store subscription to your 1Password account? Let me know!
Jack
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