Cannot login to account with "Duo" 2FA

kutenai

My company has installed DUO 2 factor authentication. It's a real pain, but, also required.
When I login to this particular "team", it sends the DUO auth request, which I acknowledge, but, the 1Password interface just spins and spins forever.

I am unable to use this particular account with the version 8 Beta at all.

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1Password Version: 8.7.0 Beta
Extension Version: Not Provided
OS Version: macOS 12.3.1

PeterG_1P

Hello @Kutenai, I'm sorry to learn of this issue. Thank you for letting us know.

I'd love to connect you with our specialists who can dig deeper on this issue for you. Because this will involve discussing specifics of your apps and setup, I'll ask you to send us a brief email at support@1Password.com. Please include a link to this discussion - you've already provided a very clear description of the problem, and this will help our teams keep all the information in one place and ensure that we've addressed your issue.

Thanks, and we'll look forward to assisting with this!

kutenai

Hey Peter, Yes, I'd be happy to set that up. Just let me know. Sooner would be great, looks like v8 is officially released now.

kutenai

I should also mention, that i've tried it again just now, with the latest "release" version, i.e. not Beta, and it still has the same issue.
I try and connect to the account. Use "Manage Account", add account, click the account in question.
I enter my password, and click "Next".

Now, it just spins.. if I then click the 'x' on the sign-in, then a new browser window shows up, asking for my "Duo" authentication. I can authenticate that, but, the account never connects. I can repeat this process as many times as I want, it never works

kutenai

Please, can we fix this?? I'm stuck using one old and one new version of 1Password. I don't know how to revert back to the old one... and, well, it's just a crappy situation right now. I'd really like to get version 8 fixed!!!!

kutenai

The latest 'release' version of 1Password 8 seems to have resolved this issue for me. We can go ahead and close it.

ag_tommy

Thanks for the update @kutenai I am happy to hear things are working better.