Notes disappeared on iPad

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bd001ca
bd001ca
Community Member
in iOS

When logging in today, I believe 1Password updated to 7.9.5. My notes disappeared on my iPad. The notes are still present on my iPhone app. Not sure what to do. I have several important notes that I do not want to lose.

Thanks

1Password Version: 7.9.5
Extension Version: Not Provided
OS Version: 15.4.1

Comments

  • Alvin.L_1P
    Alvin.L_1P
    Options

    Hey @bd001ca:

    If you sign in to your account on my.1Password.com (in a web browser), are you able to locate the notes there?

    Alvin

  • bd001ca
    bd001ca
    Community Member
    Options

    Yes, the notes are present on the web browser.

  • Alvin.L_1P
    Alvin.L_1P
    Options

    Thanks so much for confirming @bd001ca. Since the notes are available on my.1Password.com, let's reset the app on your iPad to see if that helps resolve the issue. To reset the 1Password for iOS app:

    1. Check and see if your data on my.1Password.com is correct and complete. If it's not, do not proceed and let me know.
    2. Delete the 1Password app. If you see “Deleting 1Password will also delete all of its data”, tap Delete.
    3. Download 1Password on the App Store.

    Let me know if you have any questions. 😊

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