unable to set up new windows 11 pc due to 2FA/MFA problem

radincal
radincal
Community Member
in Windows

Hi, I'm trying to set up 1pw on Samsung Galaxy Book Pro 360 Win11. Prompted for 2FA/MFA. Can't fulfill either method (codes or hardware key; new pc/win11/1pw doesn't recognize hardware key even though I see the dots indicating that the key is providing and pc/win11/1pw is receiving). I get locked into infinite loop prompting entry of hardware key. I think exact message is something like hardware key not recognized.

1Password Version: latest
Extension Version: latest
OS Version: win 11
Referrer: forum-search:mfa problem

Comments

  • radincal
    radincal
    Community Member

    Actually, requester is Windows Security (1password.com). Message is "Can't read your security key. Please try again."

    Do not see anywhere in old pc 1password to specify/reset 2FA/MFA including security key.

  • PeterG_1P
    PeterG_1P

    Hello @radincal, sorry to hear about this 2FA issue you've encountered. This sounds like it may need a system-specific solution. For that reason, could you send us a brief email at support@1Password.com? That way, we can provide customized advice and investigate this for you personally in a way we couldn't in an open forum.

    Thanks, and we'll hope to see you over there!

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