Warning Popup on Launch

Penguinlay
Penguinlay
Community Member
in Desktop betas (Mac, Windows, and Linux)

Can't find the 1Password Version as that menu is gray out but it is the latest on the website as of writing this post.
I am getting a popup saying "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help."

1Password Version: Not Provided
Extension Version: 2.3.5
OS Version: macOS 12.4

Comments

  • Penguinlay
    Penguinlay
    Community Member

  • Penguinlay
    Penguinlay
    Community Member

  • Penguinlay
    Penguinlay
    Community Member

    On launch, I get the popup, and on clicking OK, the app quit completely.

  • Ben
    Ben

    Hi @Penguinlay

    This can happen if you switch from a more frequent release channel (such as nightly/beta) to a less frequent one (such as beta/stable). Do you remember anything like that happening?

    In any case the path forward is to reset the 1Password database (note: you may have to sign back in using your Secret Key and account password). To do this, erase the following folder: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

    Once you're signed back in I'd recommend checking which release channel you have set in 1Password's preferences and verify that is the release channel you want to be on.

    I hope that helps!

    Ben

  • Penguinlay
    Penguinlay
    Community Member

    Thanks for the reply. I just followed the instruction. It only ask me the master password again. Everything works fine now. And, most important of all, I don't need to enter master password again every time I launch the browser (I usually quit it after I finish my task)!

  • PeterG_1P
    PeterG_1P

    Hi @Penguinlay, thank you for letting us know how this went. It's great to know that everything's working properly now! Congrats from our team 🥳

This discussion has been closed.