Installing 1PW 8 on Catalina

r8ders2k

Anyone having any issue(s) trying to log into 1PW 8 after initial install on Catalina? I'm getting this error. Double-checked password and no issues with other 1PW 8 installs.

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1Password Version: 8.7.0 (80700095)
Extension Version: 2.3.3
OS Version: 10.5.7

Ben

Hi @r8ders2k

Hmm. I wonder if the details being picked up from iCloud Keychain are incorrect. If you select the 'sign in with a different account' option, and enter all of the account details, does that work? Please let me know.

Ben

r8ders2k

Ben,

No, I tried all 3 options: Emergency Kit, Scan Setup Code, and Enter account details.

FWIW, I also unzipped 1PW 7 7.9.5BETA-0 (70905000) and it works. I also tried attaching the 1Password_rCURRENT.log file, but it wouldn't attach.

Jack.P_1P

Hi @r8ders2k:

Just as an additional thought, your post yesterday lines up quite well with a maintenance window we had. Were you attempting to add your 1Password account to the app between 9pm Eastern Daylight Time and midnight? Let me know.

Jack

r8ders2k

Jack, sorry, I don't specifically remember. But it happened this morning as well.

PeterG_1P

Hi @r8ders2k, sorry to learn this issue persists for you. We'd be happy to look into it further. Could you send us a brief email at support+mac@1Password.com? That way we can investigate the details, discuss them with you, and get you on track for a solution. Please include a link to this discussion, so that we know it's you and have all the facts in one place, as well.

We'll look forward to resolving this for you!