Installing 1PW 8 on Catalina

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r8ders2k
r8ders2k
Community Member
in Desktop betas (Mac, Windows, and Linux)

Anyone having any issue(s) trying to log into 1PW 8 after initial install on Catalina? I'm getting this error. Double-checked password and no issues with other 1PW 8 installs.

1Password Version: 8.7.0 (80700095)
Extension Version: 2.3.3
OS Version: 10.5.7

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  • Ben
    Ben
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    Hi @r8ders2k

    Hmm. I wonder if the details being picked up from iCloud Keychain are incorrect. If you select the 'sign in with a different account' option, and enter all of the account details, does that work? Please let me know.

    Ben

  • r8ders2k
    r8ders2k
    Community Member
    edited April 2022
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    Ben,

    No, I tried all 3 options: Emergency Kit, Scan Setup Code, and Enter account details.

    FWIW, I also unzipped 1PW 7 7.9.5BETA-0 (70905000) and it works. I also tried attaching the 1Password_rCURRENT.log file, but it wouldn't attach.

  • Jack.P_1P
    Jack.P_1P
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    Hi @r8ders2k:

    Just as an additional thought, your post yesterday lines up quite well with a maintenance window we had. Were you attempting to add your 1Password account to the app between 9pm Eastern Daylight Time and midnight? Let me know.

    Jack

  • r8ders2k
    r8ders2k
    Community Member
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    Jack, sorry, I don't specifically remember. But it happened this morning as well.

  • PeterG_1P
    PeterG_1P
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    Hi @r8ders2k, sorry to learn this issue persists for you. We'd be happy to look into it further. Could you send us a brief email at support+mac@1Password.com? That way we can investigate the details, discuss them with you, and get you on track for a solution. Please include a link to this discussion, so that we know it's you and have all the facts in one place, as well.

    We'll look forward to resolving this for you!

This discussion has been closed.