Desktop App not synchronizing...
I've been dealing with this for a while and keep waiting for it to be fixed in an update, but it just still doesn't work. Whenever I go to update anything in the desktop app it never seems to synchronize with the web version or browser plugin. Whole new entries are never sync'd up. Can I send someone logs to see what is going on?
Thanks!!
Jason
1Password Version: 8.8.0
Extension Version: 2.3.3
OS Version: Windows 11
Comments
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Hey @ITSourcePro:
That definitely isn't the experience we want you to have. I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/129365/desktop-app-not-synchronizing#latest
- Your forum username:
ItSourcePro
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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The requested file has been sent!
For your reference, the support ID: [#QQT-27721-496]
Thanks!
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It looks as if my colleague Gem has replied to your submission. Please continue the discussion there as we have a direct line of communication open.
ref: QQT-27721-496
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Thanks!
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