After upgrading to version 8 Touch ID is not working anymore on Mac Studio.

aspilt
aspilt
Community Member

After installing the new version 8 my Touch ID stopped working. I did set the opton in the preferences. Am I forgetting something?


1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: 12.3.1
Referrer: forum-search:Touch ID not working

Comments

  • markholland
    markholland
    Community Member

    I just got a Mac Studio and I don't even see the option to enable Touch ID. I only have Apple Watch as an option. Was working fine with my MacBook Air and the same Magic Keyboard on 1Password 7.

  • aspilt
    aspilt
    Community Member

    This is what I can choose Touch ID and Apple Watch. Both not working.

  • ag_tommy
    edited May 2022

    @markholland

    For clarification, do you have Unlocking your Mac enabled in System Preferences > Touch ID? It should be enabled. I figure it is but its always best to ask. Try disabling the option and then enable it. Then check 1Password.

    Yet one other suggestion I have seen is to turn the keyboard off and then turn it back on. This was not related to 1Password but I found it in passing on an Apple community board.

    A restart may also help matters.

  • @aspilt

    Please also try the steps above.

  • markholland
    markholland
    Community Member

    I had to reconnect my keyboard with a cable for Touch ID to appear. Thanks for the help.

  • @markholland

    That's interesting. I'll add it to my bag of tricks. Sorry one more question. Is this something you have seen before with 1Password or other apps? Thanks again.

  • markholland
    markholland
    Community Member

    No, nothing similar before.

  • Thanks markholland.

  • aspilt
    aspilt
    Community Member

    Yes, connecting the keyboard with a cable did te trick. After disconnecting the cable i keeps working!
    Thanks a lot!!

  • Amazing new trick for me for sure. Thanks all.

This discussion has been closed.