two factor authenticate on same device

kimaldis

So I've enabled two factor authentication on 1Password 8 and installed MS Authenticator on my phone. It's working on all devices except, obviously I think, on the phone, which rejects the code generated by MS A on the same device. So how do I authenticate 1Password on my phone?

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1Password Version: 8.70
Extension Version: Not Provided
OS Version: 12.3

ag_tommy

@kimaldis

Is the code being rejected by the Mac app or the iOS app? It was not immediately clear to me which you were using.

The principal reason a 2FA code doesn't work is that your computer's time is slightly off. 2FA codes are generated by your device using the current time, and they change about every thirty seconds. If your computer clock drifts/differs from the server, a wrong code will be generated. Another way to put it is with the clocks on your computer, and the server differs, and a mismatch in the 2FA codes occurs, resulting in an inability to log in.

I would check and make sure the time is set correctly on your device. Does it automatically update itself? If not, try enabling automatic updating. I like to use https://time.is to check my device time. Nowadays, most all devices set their time automatically. However, hiccups still happen. I have had to toggle my "Set time automatically" settings from On > Off > On.

Also, giving your device a restart may help alleviate any transient issues. The last few users that I helped with this reported that a restart solved their issue. Please be sure to give that a go.

kimaldis

I have MS Authenticator installed on my iPhone. I've used it to autthenticate the 1Password app on my Macbook and my iPad. WHen I fire up 1Password app on my phone it starts up but brings up a request to enter a code. So I switch to MS Authenticator on the phone and use the code it gives me but the 1Password app rejects the code

kimaldis

And what do you know, this time when I try it, it works. Last time I tried it 7-8 times with different codes. I don't believe I got it wrong that many times so I'm not sure what was wrong. Anyway, I'm good now.

ag_tommy

@kimaldis

Excellent. If you encounter the issue again, please try to avoid the switch away to get the code. Sometimes that is the culprit. I would try memorizing the code, then open 1Password and authenticate.