Unable to upgrade my Windows 10 machine to 1password 8
I am still unable to upgrade my 7.9.828 1password on my Windows 10 machine, It fine on my Windows 11 Machine
I get up to the login and it claims my password is not right, yet it works fine on my Windows 11.
Anyone have any useful suggestions
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Comments
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Hey @muddauber, thanks for reaching out. I'm sorry to hear you're experiencing an issue accessing your account using 1Password 8 on your Windows 10 machine.
To investigate further, I'd like to ask you to create a diagnostics report from your Windows 10 PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+windows@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/129573/unable-to-upgrade-my-windows-10-machine-to-1password-8#latest
- Your forum username:
muddauber
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
Ali
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Unable to attach diagnostic report
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Hi @muddauber, are you experiencing an issue generating the report or attaching it to an email?
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Attaching it to email file Diagnostics for 1Password v7.9.828 1652111505.opdiagnostics
Does not accept the file to upload0 -
Hi @muddauber, in that case just send us an email without the diagnostics attached and we can go from there.
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Please provide a valid email address
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Hi @muddauber, you can reach us at the following email address:
support+windows@1password.com, or from our support page.0 -
Hey @muddauber, our team has located your ticket and sent out an email reply. Thanks!
Ali
ref: HGZ-83878-764
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