Logins from 1Password 6 not fully integrating into 1P 7

CindyB
CindyB
Community Member

I've run into this problem a couple of times. Autofill is enabled, and is overriding Chrome/Google autofill. 1P 7 tells me there is no such login. Well, yes there is, but I make a new password. When I go to autofill the new one, the old one is there all of a sudden (in my PW vault). It's like something is not synching correctly? I'm not sure. For now I'm going to do it manually, but an answer/fix to this would be nice. Thanks in advance. (I purchased 1P 7 from the Mac App Store)


1Password Version: 7.9.4
Extension Version: 2.3.3
OS Version: macOS 10.13.6
Referrer: forum-search:Logins from 1Password 6 not fully integrating into 1P 7

Comments

  • CindyB
    CindyB
    Community Member

    I recently installed DuckDuckGo, as well. Could this be affecting 1P?

  • @CindyB

    I would not think so, but strange things happen. It may be best to let us take a look at your setup. Please email us using support@1password.com. Be sure to use the email address tied to the account in question.

    Off-hand I suspect you have a primary vault and I see you are using 1Password in the browser 1Password in the browser does not see logins within a primary vault. The primary vault would have been used for 3rd party syncing. That would not work with 1Password in the browser which is only compatible with memberships.

  • CindyB
    CindyB
    Community Member

    What do you mean by "memberships"? I've purchased 1Password 7.

  • CindyB
    CindyB
    Community Member
    edited May 2022

    ( edited to delete duplicate comment because I can't figure out how to simply delete it )

  • ag_tommy
    edited May 2022

    @CindyB

    This is the membership version of the browser Extension Version: 2.3.3. If you are using a standalone license you'll need the classic extension if you have a Primary vault as in non membership.

    Get the 1Password classic extension

  • CindyB
    CindyB
    Community Member

    That's the extension I'm running. I may not have fully installed 1P into the browser? Honestly, I'm not sure. I just now opened my 1Password account in Chrome. Could that be why it wasn't accessing my passwords? I cannot run 1Password 8 because my OS doesn't support it.

  • CindyB
    CindyB
    Community Member

    What my sidebar looks like. Is "personal" a Primary vault?

  • The screenshot shows you have a membership. You would be paying a reoccurring monthly or yearly fee. Since you have a membership you are using the correct extension. Please email us using support@1password.com. Be sure to use the email address tied to the account in question. We may need to take a close look at your setup. That's something we cannot do here in the community.

  • CindyB
    CindyB
    Community Member

    Thanks! I have done that and the non-human responded that the humans were looking at the issue. LOL
    Like I said, it's not an emergency. It works -- just a little awkwardly.

  • ag_tommy
    edited May 2022

    Sweet. We are a bit behind due to the 1Password 8 launch. Thanks for that report. I located it. Someone will be with you as soon as possible.

    ref: MUT-59223-817

  • CindyB
    CindyB
    Community Member

    thanks!

  • On behalf of Tommy, you're very welcome!

    Jack

This discussion has been closed.