bug reporting process is painful

mdanielmdaniel
Community Member

It is painful to create a bug report against the Linux version (and now 1Password 8 for Mac, since they're effectively the same product)

Tapping Help > Feedback and Support just spawns a browser link to https://1password.community/categories/linux/ and good luck

It places the burden upon the user to:

  • create a login and password for the forum
  • gather the 1Password Version(s), ignore the 1Password Extension Version(s) field, gather their Operating System Version(s) -- all of which the app already knows
  • if the user has not visited the forum before, it places the burden upon them to know the process of "New Discussion" in order to submit a bug report

I don't know about other users, but the very time I'm trying to file a bug is when I have the least amount of available patience for jumping through hoops to report bugs. I'm more likely to just rage quit the app than to offer constructive feedback

Related link: https://1password.community/discussion/comment/636880


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • PeterG_1PPeterG_1P

    Team Member

    Hi @mdaniel, thank you for this thoughtful critique - and I'm sorry that the bug reporting process hasn't been a smoother one (we certainly want to know when you encounter problems, and make it easy for you get assistance!).

    Your points here are all well-considered and I find myself agreeing. Kevin (who you corresponded with in the discussion at that link👆) has already put in a request for a change to the way this is done, and I'm going to follow up myself to see what we can do, short- and long-term, to best address the issues you've raised. Thanks for taking the time to provide that constructive feedback - we'd love to find ways to make doing so easier.

    ref: IDEA-I-70

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