1password 8 issues

sashk
sashk
Community Member
in Mac

I'm too lazy to read forums, so here are my issues after upgrading to 1password 8 on multiple Macs:

  1. installed safari plugin from App Store. Now I almost never able to use cmd+\ to signin. it just doesn't work. I see plugin in toolbar, I can click on it -- that works, but cmd+\ doesn't. sometimes plugin says I need to enter password, and it just stuck there. restarting safari, and rebooting system doesn't help. 1password 7 was uninstalled from the system prior to 1password 8 installation.
  2. password filling in firefox doesn't work on cmd+\ -- I always need to click 1password plugin icon next to password field.
  3. I used to have "attic" vault, which was excluded from autofill/search in 1passowrd 7. It is not excluded from search and autofill in 1password 8.
  4. 1password 8 is ducking slow! I can see when it redraws window, when I attempt to resize it. And it's 2019 MacBook Pro, not the slowest machine! (not m1, but still shouldn't be that slow!)

I know you tried to make 1password 8 better, faster and so on, but so far I regret upgrading.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Unknown
    Unknown
    edited May 2022
    This content has been removed.
  • Jack.P_1P
    Jack.P_1P

    Hi @sashk:

    Thanks for reaching out. It sounds like 1Password might be having trouble communicating with 1Password in your browsers. To see what's going on, we'll need to take a closer look at 1Password on your device, so I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

    As for number 3, you can create a new collection and exclude that Attic vault. Use collections to create custom groups of vaults

    To hide that vault from 1Password in the browser, right click the 1Password and choose Settings. You can then exclude vaults from All Vaults, where they won't be shown in the inline menu.

    Jack

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