Installer stalled for 15 hours
I downloaded the latest Mac desktop beta on May 9. The installer seems to have stalled. The same icon is on the screen for 15 hours. Can I quit the installer safely? My 7.9.4 is still working right.
1Password Version: 7.9.4
Extension Version: Not Provided
OS Version: Mac 12.3.1
Comments
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Hi @Jerryzurek, I'm sorry to learn you encountered this issue (and for our delay in reply).
Were you by any chance migrating data from a standalone vault in your 7.9.4 app? If so, 1Password 7 will need to be open and unlocked in order for the migration to work successfully.
(In other words, quitting the installer, opening 1Password 7 for Mac, and running the installation process again should do the trick.)
I'll be happy to learn more about the current status of your upgrade, and help with any issues that may still exist. You can also reach us at support@1Password.com for detailed, personalized help. Thanks for your patience, and we'll look forward to assisting you with this!
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