OTP Not Working on Multiple Sites

donsmith21
donsmith21
Community Member
edited May 2022 in Mac

I installed 1Password on a new MacBook Pro and OTP is not working on multiple sites. PayPal, Evernote, Amazon.

1Password Version: 1Password 7 Version 7.9.4 (70904002) Mac App Store
Extension Version: 2.3.3
OS Version: 12.3.1 (21E258)
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Comments

  • Unknown
    Unknown
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  • ag_tommy
    ag_tommy

    @donsmith21

    Typically the time being off is what breaks OTP's. Have you checked to make sure it is up to date (correct)? I can login to sites like Amazon and PayPal without trouble. So there must be something different between our usage or configuration. Can you tell me more about how you login? Are you copying the OTP from somewhere or allowing 1Password in the browser to fill for you? I use the latter.

    I like to use https://time.is to check my device time. Nowadays, most all devices set their time automatically. However, hiccups still happen. I have (in the past) had to toggle my "Set time automatically" settings from On > Off > On.

    Also, giving your device a restart may help alleviate any transient issues. The last few users that I helped with this reported that a restart solved their issue. Please be sure to give that a go.

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