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Do I need to Upgrade to Individual Plan?

madflute
madflute
Community Member
edited May 2022 in Memberships

I keep getting the message to upgrade to the individual plan but I am currently under a Family plan and not really understand what does it means to upgrade from a Family Plan to an Individual Plan. Any help would be appreciated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_josephine
    ag_josephine
    1Password Alumni

    Hi @madflute,

    If you're using a 1Password Family account, you shouldn't be prompted to "upgrade" to an Individual account - we'll be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • madflute
    madflute
    Community Member

    Thank you for your response. I just started a conversation with a support rep. You can close this ticket. Thank you again.

  • Dave_1P
    Dave_1P

    @madflute

    I'm happy to hear that one of my colleagues is helping you over email. As requested, I'm closing this thread. 🙂

    ref: NVM-79349-832

This discussion has been closed.