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I edit a login entry from within the 1P application. I add an OTP field. I click the QR code icon. I get an error: \"QR code detection failed.\" Note that there is an active QR code displayed in Safari. As I recall, I used to get a giant scan cursor when I did this. I'm not seeing anything happen now.
\n\n\n\n
1Password Version: 1Password for Mac 8.8.0 80800021, on BETA channel \nExtension Version: 2.3.3 \nOS Version: 12.4 Beta (21F5071b)
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I edit a login entry from within the 1P application. I add an OTP field. I click the QR code icon. I get an error: \"QR code detection failed.\" Note that there is an active QR code displayed in Safari. As I recall, I used to get a giant scan cursor when I did this. I'm not seeing anything happen now.
\n\n\n\n
1Password Version: 1Password for Mac 8.8.0 80800021, on BETA channel \nExtension Version: 2.3.3 \nOS Version: 12.4 Beta (21F5071b)
\n","kudosSumWeight":0,"postTime":"2022-05-13T06:35:20.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:betas","text":"betas","time":"2025-01-30T03:12:59.019-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:120950_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":715},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...afari. As I recall, I used to get a giant scan cursor when I did this. I'm not seeing anything happen now. \n\n \n\n 1Password Version: 1Password for Mac 8.8.0 80800021, on BETA channel \nExtension V...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjA5NTUsMTIwOTU1","node":{"__ref":"ForumReplyMessage:message:120955"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjA5NTUsMTIwOTU0","node":{"__ref":"ForumReplyMessage:message:120954"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjA5NTUsMTIwOTUz","node":{"__ref":"ForumReplyMessage:message:120953"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjA5NTUsMTIwOTUy","node":{"__ref":"ForumReplyMessage:message:120952"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjA5NTUsMTIwOTUx","node":{"__ref":"ForumReplyMessage:message:120951"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:120950":{"__typename":"Conversation","id":"conversation:120950","solved":false,"topic":{"__ref":"ForumTopicMessage:message:120950"},"lastPostingActivityTime":"2022-09-02T11:10:03.000-07:00","lastPostTime":"2022-09-02T11:10:03.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:120950":{"__typename":"ModerationData","id":"moderation_data:120950","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:120950_1":{"__typename":"Revision","id":"revision:120950_1","lastEditTime":"2022-05-13T06:35:20.000-07:00"},"CachedAsset:theme:customTheme1-1755178242844":{"__typename":"CachedAsset","id":"theme:customTheme1-1755178242844","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Scan QR Code for OTP Fails - Synology","moderationData":{"__ref":"ModerationData:moderation_data:120955"},"body":"
Thank you Florian. I've added that useful information to our internal tracker.
\n\n
ref: dev/core/core#10615
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Hi, \ni run in the same issue. I have a solution: \nThat is just the QR-Code for the Synology OTP App. You have to click \"Next\" to get the OTP Auth Code.
\n\n
-- \nFlorian
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@bwlaing
\n\n
This is a known issue with Synology. The team is investigating. I'll get you added to those that experience this behavior. I'm afraid I do not have a workaround. If they provided a code that could be copied and entered directly would likely help. The last time I checked, they did not offer that option.
\n\n
ref: dev/core/core#10615
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I have correct code but 1password does not recognize the QR code via the screen. I have two monitors so possibly that is the issue. I was able to take a screenshot and 1password recognized it from the clipboard. Not ideal but at least it was a work around.
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FYI, this doesn't work in 1P for Safari either. \n
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