Unable to leave BETA channel

dcorsi
dcorsi
Community Member
edited May 2022 in Mac

I was running 1Password 8 BETA on my M1 MacBook Air but with the release of the production version I did select the Production Channel in the advanced settings to move over. I saw that it said I would be shifted with the next production release. That seemingly hasn't happened yet but 1Password 8 continues to prompt me to update to new BETA versions, such as 80800021 this morning, Is this expected behavior or do I need to do something else to get on the production track? Thanks!

1Password Version: 8.8.0 80800021 on BETA Channel
Extension Version: Not Provided
OS Version: 12.3.1

Comments

  • Alvin.L_1P
    Alvin.L_1P

    Hey @dcorsi:

    I believe what you're experiencing is expected behaviour. If you'd like to switch over to the production version of the 1Password 8 for Mac app, let's reinstall the app:

    1. Quit all open web browsers.
    2. Make sure 1Password 8 is completely closed (not in the menu bar).
    3. Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
    4. Restart your Mac.
    5. Download the latest version of 1Password 8 from the 1Password website
    6. Quit any open web browsers and then install 1Password.

    Since you were previously on the beta channel, you may receive an error once the installation is complete. To resolve the error:

    1. Make sure you data on my.1Password.com (in a web browser) is correct and complete. If it's not, please stop here and let me know.
    2. Open Terminal on your Mac and then running the following command:

    mv /Users/MACUSERACCOUNT/Library/Group\ Containers/2BUA8C4S2C.com.1password/Library/Application\ Support/1Password/Data/1password.sqlite /Users/MACUSERACCOUNT/Library/Group\ Containers/2BUA8C4S2C.com.1password/Library/Application\ Support/1Password/Data/1password-old.sqlite

    Replace MACUSERACCOUNT with the name of your Mac user profile in both places in the command.

    1. Add your 1Password account back to the 1Password for Mac app.

    Let me know if that helps or if you run into any issues. 😊

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