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My trial ran out i signed up for a single account but my credit card was charged twice?

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333AdA22
333AdA22
Community Member
in Memberships

My trial period ran out and I agreed to continue and pay the annual fee to use 1Password. However when I checked my bank account I found that my credit card has two charges on it for 1Password. I should only have to pay for one.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:visa over charged

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  • joshua_1p
    joshua_1p
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    Hey @333AdA22

    Due to this issue concerning confidential information, let us handle things privately. I have just sent over an email. Please respond, and we can get the ball rolling from there.

    ref: DXQ-59944-563

  • 333AdA22
    333AdA22
    Community Member
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    i never received an email

  • Jack.P_1P
    Jack.P_1P
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    Hi @333AdA22:

    Please look in the inbox of the email address you used to sign up for the Support Community. We've recently replied, and the subject line should contain DXQ-59944-563.

    Jack

This discussion has been closed.