My trial ran out i signed up for a single account but my credit card was charged twice?

333AdA22333AdA22
Community Member

My trial period ran out and I agreed to continue and pay the annual fee to use 1Password. However when I checked my bank account I found that my credit card has two charges on it for 1Password. I should only have to pay for one.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:visa over charged

Comments

  • joshua_1pjoshua_1p

    Team Member

    Hey @333AdA22

    Due to this issue concerning confidential information, let us handle things privately. I have just sent over an email. Please respond, and we can get the ball rolling from there.

    ref: DXQ-59944-563

  • 333AdA22333AdA22
    Community Member

    i never received an email

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @333AdA22:

    Please look in the inbox of the email address you used to sign up for the Support Community. We've recently replied, and the subject line should contain DXQ-59944-563.

    Jack

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