Can't access 1Password on my 2012 MacBook Pro after updating to v8.7.0. I'm running macOS 10.15.7
MacUpdater updated several apps on my 2012 MacBook Pro last week, including 1Password. I had been using 1Password v7, but after the update to 1PW v8.7.0, I can no longer access my family 1Password account on my Mac. My wife and I can both access our 1Password account with our iPhones and iPads, but I need to somehow restore access to our account on my Mac.
1Password Version: 8.7.0
Extension Version: None
OS Version: macOS 10.15.7
Referrer: forum-search:Last week, I used Macupdater to update several apps on my 2012 MacBook Pro. The updates
Comments
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Hello @randb2! 👋
I'm sorry to hear that you're unable to unlock 1Password 8. Can you tell me a little more about what you see on your end? Are you receiving an error message when you try to unlock 1Password 8, if you are then what is the error message?
Can you also tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app) on your Mac?
I look forward to hearing from you. 🙂
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Message from 1PW is "That didn't work. Check your password and try again.
I used the same password for 1PW that I've used for a long time. It still logs me in to 1PW on my iPhone and iPad. This only happened after I updated from 1PW 7 to 1PW 8 on my MacBook Pro.
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I can log on to 1Password.com in Safari.
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I'm running macOS Catalina 10.15.7 (19H1824).
That's the latest OS that will run on my 2012 MBP.0 -
I've never had a problem logging in to 1PW until the update to v.8.
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Thank you for the reply. So that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/130073/cant-access-1password-on-my-2012-macbook-pro-after-updating-to-v8-7-0-im-running-macos-10-15-7
- Your forum username:
randb2 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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