Universal Autofill on Mac, can't work with Command-Backslash (\) keyboard shortcut

Jedi82

Hello guys, i have the latest beta release of 1P 8 and activate on accessibility 1Password but when i try to login for example on Spotify app, if i press Command-Backslash () nothing happen... how can i activate this fantastic new tool in 1password?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

PeterG_1P

Hello @jedi82, thanks for this question. 👋

I have a quick question for you, in turn. You mentioned:

if i press Command-Backslash () nothing happen...

To clarify: does Quick Access appear on your screen at all, when you press cmd + \? If not, we'll be happy to investigate that for you.

(One thing to check is whether the 1Password app is unlocked, and whether its icon is present in your menu bar at the top of the screen).

If Quick Access does open, it will either 1) suggest your Spotify login right away or 2) if you don't see any search results, you can start typing "Spotify" and the appropriate result should come up. Then, you can press Autofill and 1Password will pop the login information into the Spotify app for you.

There's another way to use Universal Autofill as well. You can open the Spotify app, click the username field or equivalent, and then press cmd + \. 1Password will autofill the login for you and automatically sign you in to the Spotify app as well.

I hope this is helpful - but even if things aren't quite working yet, we'll be here to help make sure that you're able to get there. Thanks for letting us know you encountered this issue, and we'll look forward to your reply!

(edited after posting to provide clarity about what apps are doing what. Nouns are our friends.)

Jedi82

To clarify: does Quick Access appear on your screen at all, when you press cmd + \? If not, we'll be happy to investigate that for you.

Unfortunately not. I'm running the latest v8 beta on my Macbook Pro 2013 and in accessibility all is fine --> https://share.cleanshot.com/PPfZcw

(One thing to check is whether the 1Password app is unlocked, and whether its icon is present in your menu bar at the top of the screen).

yes / yes --> https://share.cleanshot.com/p7RyH6

If Quick Access does open, it will either 1) suggest your Spotify login right away or 2) if you don't see any search results, you can start typing "Spotify" and the appropriate result should come up. Then, you can press Autofill and 1Password will pop the login information into the Spotify app for you.

_If i open 1P quick access in front of my Spotify app (not in the browser) i see this --> https://share.cleanshot.com/ORooT4 but nothing happen and i can't autofill my login even if i try to press cmd + _

There's another way to use Universal Autofill as well. You can open the Spotify app, click the username field or equivalent, and then press cmd + . 1Password will autofill the login for you and automatically sign you in to the Spotify app as well.

nope, it doesn't work

I hope this is helpful - but even if things aren't quite working yet, we'll be here to help make sure that you're able to get there. Thanks for letting us know you encountered this issue, and we'll look forward to your reply!

(edited after posting to provide clarity about what apps are doing what. Nouns are our friends.)

Jedi82

some update guys?

PeterG_1P

Hi @Jedi82, thanks for your reply. I appreciate you taking the time to share visual depictions with us of what you're running into. However, we're unable to click on links to outside sites as a matter of security policy here, so unfortunately I can't be quite as helpful in reply to your post as I'd really want to.

Given your description of the issue so far, I'd suggest sending a brief email to support@1Password.com with a link to this discussion (so that we have all the facts in one place), and to attach those cleanshot images to your email as well. That way we can check out the situation in full and expedite the troubleshooting process for you.

Thanks for your patience, and I hope this provides a helpful path forward!