im not sure who helps?
how does one get helps mean im really trying to like the product and I dont mind paying but really need some help, my last person who contacted me just said I see your involved in conversation,,well no ,,I have no conversations of help..
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Hello @aunkster, I'm sorry to learn that you've encountered an issue. I'll do my best to assist.
my last person who contacted me just said I see your involved in conversation,,well no ,,I have no conversations of help.
According to our records, you have been contacted by our support staff by email, and the conversation ID is [#LBP-29993-349]. If you search for that in your email, does anything come up?
We are indeed happy to help, and just want to make sure that the conversation is all happening in one place, so that we don't talk past each other.
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I just need to understand why the icon on my iPad dock does not sync with the safari extension on my iPad ,,im confused as to if the icon dock might not be version 8 and the safari extension is the new update ,..all this switching over has got me confused..I dont mind paying your new subscription fee..but I do need help
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Hi @aunkster, thanks for the follow-up here. I can certainly appreciate that, and have looped in some of our specialist colleagues to help with the issue. They'll respond to the email you sent, so you can expect a reply over there.
If for any reason you don't hear from anyone by email, feel free to follow up with me here and we'll make sure you get connected. But our team does have your ticket (email conversation) and should be able to get back to you soon. Thank you for your patience - it really is much appreciated.
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its a joke ,no one responds by email ,your app for iPad and iPhone dont work with Mac os,if they do you cant get answers..I cant continue with a compony that does business like this thanks for everything but im cancelling
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My colleague Alvin did respond to your email last Thursday. I see you replied on the same day, and we haven't yet responded. I apologize that it has taken some time to gather the answers to your questions and get back to you. We'll be in touch again via email as soon as we possibly can.
Ben
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im not sure I understand ,all you do is keep saying someone will reply ,no one gives answers
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I just replied to your email. Let's continue the conversation there, please. To avoid duplicating efforts and answering both here and there I'm going to close this thread. Thanks for understanding.
Ben
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