Logins on Android client are not getting synchronized from other clients

ShadowenShadowen
Community Member
edited May 20 in Android

1Password on my Android phone is not synchronizing with the latest changes made on other clients.


1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: Android 12

Comments

  • ag_timothyag_timothy

    Team Member

    Hello @Shadowen, I'm sorry to hear 1Password for Android isn't syncing as expected!

    When you sign into 1Password for Android or sync manually (Categories > ⋮ > Sync or Categories > swipe down) do you see any error message? I'd also like to ask you to create a diagnostics report from your Android device so we can review the sync log:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!

  • ShadowenShadowen
    Community Member

    There were not any error messages that I could see. I sent in the diagnostics as you requested. The support ID is [#NCV-79583-623]. Thanks for looking into this for me.

  • ag_timothyag_timothy

    Team Member

    Thanks for sending that in @Shadowen. It looks like we've received that in our system. Lets continue the conversation there to avoid any confusion.

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