Login entries duplicated after upgrading to V8
Hello,
I just upgraded to v8 (from v7) and now I see all my accounts duplicated in 1Password.
Some entries are exactly the same, others are different (i.e. different passwords or other details).
So while before I could just hit one button and autofill the correct account details, now I have to find the correct (i.e. current) account by last modified date, and then autofill 🙄
This is a mess right now!
Any idea on how to revert the duplicates, or at least automatically clean them in such a way that the current login details are maintained and the old ones are removed/archived?
Thank you.
ps: very disappointing upgrade process!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:duplicate
Comments
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Hello @rpatti5177, I'm very sorry to hear of this, and understand why this is not a desirable state of affairs for your data.
From what we've seen so far, this seems to be occurring when someone has a standalone vault, manually moved some or all of these items to a 1Password subscription vault, and then the old vault continued to exist (which is to say, wasn't deleted).
The process to fix it goes approximately:
- Temporarily downgrade to 1Password for Mac 7
- Use the duplicate finder feature in this app to fix the duplicate items
- Reinstall 1Password 8
For the specifics, I'd recommend sending a brief email to support@1Password.com - we'll be happy to help you through each step of the process, and ensure that your data makes it over safely. And we look forward to resolving the situation for you!
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Thank you for following up Peter, much appreciated.
I ended up finding and removing the duplicates manually. It took some time but at least now my vault is clean.
Any idea how I can find the standalone vault and delete it, so this doesn't happen again in the future?
And any cons in deleting the standalone vault?Thank you!
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Hey @rpatti5177:
Now that you've migrated to 1Password 8, you shouldn't run into any trouble like this in the future. 1Password 8 only supports 1Password memberships, so any standalone vaults you have on your computer won't cause any issues with 1Password 8.
Jack
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Great, thank you.
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Thank you @rpatti5177, and best regards from all of us 😃
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You are correct when you say:
"From what we've seen so far, this seems to be occurring when someone has a standalone vault, manually moved some or all of these items to a 1Password subscription vault, and then the old vault continued to exist (which is to say, wasn't deleted)."
But what no one is addressing is how this happens>. It happens when the upgrade process just here for hours and hours and never finishes:
So how are we to move to 8 when this process only moves some stuff, but never finishes?
I've been through this once, and it totally screwed up my vault, and took weeks to fix. Now that I got it fixed, it is happening all over again while trying to upgrade.
Yes, I know many will say that it was dumb of me to try again, but then again I was hope that newer versions of 8 fixed this. Clearly it is still a mess. Please tell me how to get past this failed importation.
Many thanks, Jim
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It looks like we got you sorted @IAmPissed! Feel free to get in touch if there's anything else we can help you with.
Jack
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I had the same problem with upgrading and a large volume of duplicates being created. I tried to follow the instructions @PeterG_1P specified however, after downgrading to 1Password 7 and trying to eliminate the duplicates it only eliminated about 19 of several hundred duplicates created. What files contain the password database so I could try to restore it to its state prior to the upgrade?
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Any help on trying to identify the files I would need to restore to recover my previous passwords so they are not duplicated?
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