1Password Failing to Sync

IFireflyl

This is a section of my current log:

`WARN 2022-05-24T09:07:36.125 op_executor:invocation_loop(ThreadId(14)) [1P:op-data-layer\src\datacache.rs:355] There are items on the shelf, pending save. They are being dropped.

INFO 2022-05-24T09:07:36.126 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\lock.rs:72] Lock state changed: Locked

INFO 2022-05-24T09:07:36.127 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\lock.rs:94] Locked. Reason: Manual.

ERROR 2022-05-24T09:07:36.139 op_executor:invocation_loop(ThreadId(14)) [1P:C:\builds\dev\core\core\op-ui\src\item_action\mod.rs:106] ItemWithIdNotFound(ItemId(354))

INFO 2022-05-24T09:07:41.733 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:136] loaded 391 items in 4 vaults for account: [account UUID]

INFO 2022-05-24T09:07:41.735 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\search_weighting.rs:76] Search weights loaded for account with 7 entries (331 bytes total)

INFO 2022-05-24T09:07:41.736 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\unlock.rs:80] Lock state changed: Unlocked

INFO 2022-05-24T09:07:42.000 tokio-runtime-worker(ThreadId(7)) [1P:op-app\src\app\backend\updater.rs:57] Trusted downloaded update available C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.7.0.exe

ERROR 2022-05-24T09:07:42.153 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\sync.rs:78] Failed to sync account [UUID] Error: SyncFailed(HttpError(/rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b\library\core\src\result.rs:1897, IoError(IoError(connect error))))

ERROR 2022-05-24T09:07:42.153 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\sync.rs:92] Failed to sync account [UUID]. Retry on reconnect.

INFO 2022-05-24T09:07:57.630 tokio-runtime-worker(ThreadId(7)) [1P:native-messaging\op-native-core-integration\src\lib.rs:305] Extension connecting.

INFO 2022-05-24T09:07:57.631 tokio-runtime-worker(ThreadId(7)) [1P:native-messaging\op-native-core-integration\src\lib.rs:307] Extension connection accepted.

INFO 2022-05-24T09:09:31.310 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\lock.rs:72] Lock state changed: Locked

INFO 2022-05-24T09:09:31.310 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\lock.rs:94] Locked. Reason: Manual.

ERROR 2022-05-24T09:09:31.336 op_executor:invocation_loop(ThreadId(14)) [1P:C:\builds\dev\core\core\op-ui\src\item_action\mod.rs:106] ItemWithIdNotFound(ItemId(354))

INFO 2022-05-24T09:11:15.535 tokio-runtime-worker(ThreadId(7)) [1P:op-data-layer\src\load.rs:136] loaded 391 items in 4 vaults for account: [UUID]

INFO 2022-05-24T09:11:15.539 tokio-runtime-worker(ThreadId(8)) [1P:op-data-layer\src\search_weighting.rs:76] Search weights loaded for account with 7 entries (331 bytes total)

INFO 2022-05-24T09:11:15.540 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\unlock.rs:80] Lock state changed: Unlocked

INFO 2022-05-24T09:11:15.816 tokio-runtime-worker(ThreadId(7)) [1P:op-app\src\app\backend\updater.rs:57] Trusted downloaded update available C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.7.0.exe

ERROR 2022-05-24T09:11:15.943 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\sync.rs:78] Failed to sync account [UUID]. Error: SyncFailed(HttpError(/rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b\library\core\src\result.rs:1897, IoError(IoError(connect error))))

ERROR 2022-05-24T09:11:15.943 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\sync.rs:92] Failed to sync account [UUID]. Retry on reconnect.

ERROR 2022-05-24T09:11:32.697 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:60] message from b5x was None: EndConnection

ERROR 2022-05-24T09:11:32.697 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:31] Dropping connection with b5x due to error handling incoming message: EndConnection

INFO 2022-05-24T09:11:36.739 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\lib.rs:305] Extension connecting.

INFO 2022-05-24T09:11:36.739 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\lib.rs:307] Extension connection accepted.
`

I have tried closing 1Password and re-launching it, locking it for a period of time and unlocking it, and I even tried to find a Force Sync option (which doesn't appear to exist). My Chrome browser extension (1Password - Password Manager v2.3.4) is showing the old password, as is the Windows desktop client for 1Password on two of my other PCs, but my 1Password app on the desktop for this PC is showing the new password.

NOTE: This PC with the above error is the same PC I had to downgrade to 1Password version 8.6.0 because of the frontend/access denied error.

---

1Password Version: 8.6.0
Extension Version: 2.3.4
OS Version: Windows 10

PeterG_1P

Hi @IFireflyl, sorry to learn you've run into this problem. Let's get into it!

First, I just want to let you know that I have edited the post above in order to remove your account UUID from being displayed publicly. While I don't think this posed any serious risk, better safe than sorry. OK, on to the issue.

Looking at the logs:

[1P:op-app\src\app\backend\sync.rs:78] Failed to sync account [UUID] Error: SyncFailed(HttpError(/rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b\library\core\src\result.rs:1897, IoError(IoError(connect error))))

This is pretty much what you might guess: the 1Password sync service trying and failing to sync your app, due to an HTTP connection error. Do you have a proxy or VPN running on this network (or device), by any chance? That would be a good place for us to start.

IFireflyl

I do have a VPN for this device as I log into work-related websites through this particular PC.

ag_mike_d

Hello again @|Firefly|, thanks for confirming. Are you able to disable the VPN temporarily on this device and restart 1Password to see if the syncing resumes. If this helps, I'd suggest taking a look at the 1Password ports and domains support page to whitelist the port and domains noted.

I hope this helps, but please let us know if you continue to see issues.