Urgent: PWs correct in iOS apps (ipad, iphone, icloud) ipad 7.9.6, but wrong in 1P.com & MacBook Air

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daisygirl001
daisygirl001
Community Member
in 1Password in the Browser

All of my PWs are correct in iOS apps (iPad, iPhone, iCloud) iPad version is 7.9.6, but they don’t match 1Pasword.com or my MacBook Air. I was having difficulty filling from the extension, but I thought I was just doing it incorrectly. Now I can confirm that they are not syncing anymore and I’m not sure how to fix it without overwriting the PWs in my ios system. Help, please!

1Password Version: iPad 7.9.6/Mac 7.9.4
Extension Version: iOS Safari - cant find it
OS Version: iOS 15.4.1 / macOS Monterey 123.1
Referrer: forum-search:syncing problem 7.9.6

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  • daisygirl001
    daisygirl001
    Community Member
    edited May 2022
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    Bad News! Evidently, in going into 1P.com I triggered a sync and now all of the correct PWs on my iOS systems are WRONG! What do I do now? I verified it on my iPad and iPhone.

  • ag_tommy
    ag_tommy
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    @daisygirl001

    Please email us using support@1password.com. Be sure to use the email address tied to the account in question. We may need to look deeper into your setup. That said, a sync would not change your passwords. There seems to me more at play here and we're better equipped to determine that outside of this public venue. We look forward to hearing from you.

  • daisygirl001
    daisygirl001
    Community Member
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    Thanks for responding. I’ll send you an email with a SS of this page for reference. Thanks, Nancy

  • Jack.P_1P
    Jack.P_1P
    Options

    Hi @daisygirl001:

    I wasn't able to locate a message from you using the email address you've used to sign up to the Support Community. Did you receive a support ID that looks something like [#ABC-12345-678]? If so, post it here and I'll be able to connect the dots.

    Jack

This discussion has been closed.