Merging existing users into a family

Tangible409Tangible409
Community Member

My son and I each have individual 1Password subscriptions. I want to upgrade mine to the Family plan, and then include him as a family member and drop his subscription. What’s the best way to get his existing items without manual re-entry?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • DenalBDenalB
    Community Member

    Hi @Tangible409 !

    This is what you are looking for:
    https://support.1password.com/add-remove-family-members/#get-help

    Your son is getting a new account. He needs to sign in to both accounts in one of the apps. After signing in, he has to move (or maybe just copy) all of his entries from the old account into his new account. Then he should sign out from his old account. If everything worked and all of his entries are in his new family account, then he is able to cancel the subscription.

    I hope this helps...

  • Jack.P_1PJack.P_1P

    Team Member

    Hey @Tangible409:

    @DenalB covered exactly what I would have said (thanks for the assist! 😎). In short, he'll need to add the new account to his 1Password app, and move or copy all the items into his new Private vault. He can then cancel his subscription for his individual account.

    Let me know how he gets on with that!

    Jack

  • Tangible409Tangible409
    Community Member

    Thank you both. We will give it a try.

  • BlakeBlake

    Team Member

    Hey again @Tangible409! 👋

    Just checking in to make sure you were able to get that data moved into your 1Password Families account and all is well. 💙

  • Tangible409Tangible409
    Community Member

    My son’s part hasn’t happened yet. After setting up the family account and creating him as a family member I tried to share my personal vault with him, and eventually realized that’s not supported. So I set up a new vault, shared with him, and moved the contents of the personal vault there. That was easy. We will tackle his part soon. He’s nervous about losing everything somehow, through a bug or a misstep. May have to take a Valium beforehand.

  • Laura_1PLaura_1P

    Team Member

    Hey @Tangible409!

    I have faith you'll do just fine. 💙 Just take your time, and should anything not seem right, we're here to help.

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