Can you please reinstate my account?

auswheat

Hi Support Team,

I reformatted my iPhone last night and it had an OTP authenticator app on it which was linked to my 1password app on my Mac and I am now locked out of my account and can no longer access my passwords. It took me quite some time to realise what was even the problem and then I had to remember which authenticator app I was using. After I finally figured all this out I was convinced that it should all work again... I reasoned that if I update the app with my 1password credentials including my secret key it should be fine but as you can guess that didn't work either. I have spent countless hours trying to retrieve it as I urgently need it. It contains everything I own. I can't purchase stock, login to accounts, contact customers or process orders.  Please Please Please can you help me recover this account right away. 

Kind regards
David Vella

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1Password Version: 7.9.5
Extension Version: 7.9.5 safari
OS Version: macOS 12.4

MerryBit

I think your best bet is to send an email to support, because they're not going to help you through this in a public forum. I know they have a process in place for handling lost 2FA tokens, but again, send an email directly to support to get the ball rolling.

Alex.C_1P

Hi @auswheat,

Thanks for reaching out, and I am sorry to hear you ran into some trouble after you reformatted your computer. I can see you have already sent an email to 1Password Support. Since you're already in contact with us via email, continuing the conversation there would be your best bet.

Keep an eye out for our response!

Cheers,

Alex

ref: YAJ-44894-425

auswheat

I am mate. I’m staying up late hoping to get this resolved before work in the morning. Thanks

David

PeterG_1P

Thank you @auswheat. We'll continue to follow up with you there if the issue isn't yet resolved.

auswheat

Ok thanks