Extension not logging in on new Chrome Profile

MaxBosse
MaxBosse
Community Member
edited June 2022 in 1Password in the Browser

Hey,

I added a Work-Profile to my Chrome and the extension is unable to fetch my 1password account from the desktop app. The old (non-work) Profile and Firefox extension is working without issues.

Looking at the dev-console, the extension is reporting "Unable to sign in with available MFA options." and "We successfully unlocked 0 account(s) from a Desktop app with 1 unlocked and 0 locked account(s).".

MFA is Duo and required by company policy.

Log from the extension: https://upload.bosse.io/aeblfdkhhhdcdjpifhhbdiojplfjncoa-1654072021744.log

1Password Version: 8.7.0
Extension Version: 2.3.4
OS Version: Windows 10.0 (11)

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @MaxBosse! Sorry for the delay in replying. Are you still having issues with adding your account to your work profile in Chrome?

    If so, please try the following in your work profile:

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Please make sure to authenticate your account with Duo when signing back in via the browser. You should be re-directed to 1Password.com to do that.

    Let me know how everything goes!

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