1Password is not working today

TomWolsky
TomWolsky
Community Member
in Desktop betas (Mac, Windows, and Linux)

The application is open and unlocked. The button doesn't appear in the log in fields, and the extension just spins when I open it.

I can't attach the current log file as neither the .log or .rtf formats can be added. Unfortunately I don't have the diagnostic tool. It would be handy if it was available through the Help menu.

1Password Version: 80800104
Extension Version: 2.3.3
OS Version: 12.5b2

Comments

  • Ben
    Ben

    Hi @TomWolsky

    I'm sorry to hear about the trouble. Have you tried restarting your Mac since this problem began? I know it is a bit cliché, but often times it works. If you have, and are still having trouble, please email us the .opdiagnostics file generated from 1Password > Preferences > Advanced > Send Diagnostics. Please email it to support+forum@1password.com, and then post the support ID that you get from BitBot back here so we can 'connect the dots.'

    Thanks!

    Ben

  • TomWolsky
    TomWolsky
    Community Member

    Rebooting unfortunately didn't help. In fact the Safari extension disappeared. Sent the diagnostics.

  • Gilles9
    Gilles9
    Community Member

    Tom, Have you tried "fix missing Safari extension

  • TomWolsky
    TomWolsky
    Community Member

    Here’s the support ID

    [#ZEG-18993-793]

  • TomWolsky
    TomWolsky
    Community Member

    Had to leave. I didn't try the Fix option.

  • TomWolsky
    TomWolsky
    Community Member

    Fix Missing Safari Extension didn't put it back in after relaunching Safari.

  • Ben
    Ben

    Thanks Tom. I see we've received your report and it has been forwarded to our extension specialists for further review. They'll reply via email ASAP. Thanks!

    Ben

    ref: ZEG-18993-793

  • TomWolsky
    TomWolsky
    Community Member

    Thank you Ben.

  • Ben
    Ben

    You're very welcome. :)

    Ben

This discussion has been closed.