[BUG] COMMAND\ not works anymore in preference panel and instead COMMAND< is saved as shortcut?

face

Hi, i've just installed 1P 8 and in preference panel the COMMAND\ (to fill password) not works anymore, i've tried to resave it and when click on shortcut save COMMAND\ instead the shortcut is saved as COMMAND< : why ? Is it a bug ? How to solve it ?

---

1Password Version: 8.7.1
Extension Version: 4.7.5.90
OS Version: 12.4

viswiz

Are you using a non US keyboard layout? I have the same problem with German keyboard layout. The problem was reported several times since the beginning of the early access phase and it‘s still not fixed.

face

yep, italian keyboard, thanks for the reply and ... hoping 1P Team will fix the bug asap ...

Jack.P_1P

Hi @face:

As @viswiz mentioned (thanks for the assist!) this is something we're investigating. I don't have anything to share just yet, but it's something we're aware of.

Jack

effla

Having the same problem unfortunately.
Italian keyboard.

When in "Preferences > General" i try to change a shortcut trying to input " cmd " + " \ " key (that is left of the " 1 " key) the shortcut registered uses instead the "< >" key. screen recording 1

If i try the inverse, input a shortcut like " opt " + " < > " keys it register the shortcut as if it was " opt " + " \ ", what i want. screen recording 2
But when i try to use the shortcut in the browser it doesn't work. screen recording 3

Jack.P_1P

Hey @effla:

Thanks for following up. As I've mentioned above, we're actively investigating, but don't have anything to share just yet. If you're able to use a different shortcut (other than \ or <>), that should improve your state of play. Let me know!

Jack

effla

Thank you for the answer Jack.
I downgraded to 1Password 7, my brain was so wired to that shortcut for many years that changing it wasn’t an option 😅
Thanks anyway.

Jack.P_1P

Hi @effla:

As I mentioned, we're still actively looking into it, so hopefully we should have it sorted sooner rather than later, and then your muscle memory will be able to use 1Password 8. Keep an eye out!

Jack

face

Any news about that bug ?
It's still here ... also on 1P 8.9.4 ...

andrew.l_1P

Hi @face, I don't have any updates to share at the moment but the issue is still being tracked. We'll do our best to post any future updates here, and if you're curious to see what's coming down the pipe, you can check out the 1Password for Mac Beta Releases.

I appreciate you following up!

ref: dev/core/core#15199

effla

Any news? =)

giando

It is unacceptable for a bug to persist for so long. Hundreds of us have reported this problem and there is still no solution. Don't come to me with alternative solutions because I have tried everything. It should work exactly the same as before.

effla

I wouldn't be salty on the matter =)
We still can use the old version, hopefully this (and many other things) will be fixed sooner or later.

Dave_1P

@effla and @giando

I don't have any news to share at the moment, when the issue is fixed you'll see it mentioned in our release notes: 1Password Releases

I'll also make a note to update this thread so that everyone is aware. Thank you again for your patience and I'm sorry for the frustration that the issue is causing.

-Dave

ref: dev/core/core#15199

giando

New update, same problems. After 10 years I'm considering switching to another password manager, as 1P's priorities have changed. This is the price users pay when you stop developing native apps.

RickS

Is there any news about this bug?

Dave_1P

@RickS

Thank you for following up. I don't have any news to share at the moment, the issue is still open on our developer's end.

-Dave

RickS

OK Thanks

Dave_1P

Thank you for your patience and for checking in.

-Dave

nicofurla

Same problem here, with an Italian layout keyboard on Mac.
Moreover, it seems an extended problem regarding non US keyboard layouts but, to my experience, related only to Mac version, as Windows works fine.
There are issues with some application custom shortcuts (seems like CMD+\ is read as CMD+`) and CMD+SHIFT+C doesn't copy password in quick access (it copies login instead).
Of you can work around the first, the second is becoming pretty annoying, both being there since first v8 release.

nicofurla

EDIT: CMD+SHIFT+C works, since I had another app hijacking the same shortcut. Once modified in the other app, everything is fine. Sorry, that's my fault.
Issue with 1Password activation shortcuts is still there, tough.

Dave_1P

@nicofurla

I'm sorry that you're also running into problems with keyboard shortcuts. I've passed along your report to our development team so that they're aware.

-Dave

metalnodeug

I use a ISO Layout French and i can't use this shortcut cmd + @ because 1Password use a wrong layout.

When i type in my Keyboard this shortcut on 1Password 8 :

Same here: https://1password.community/discussion/comment/661235#Comment_661235
and many other post closed with no solution (Yes ! "Use another Shortcut" is not for me a solution).

---

1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: macOS 13.6
Browser: Safari

Dave_1P

@metalnodeug

I've added your report to the internal issue that is open with our development team. I'm sorry for the inconvenience.

-Dave

metalnodeug

@Dave_1P I have contacted in the past the Customer Team with ID #XKV-69778-489 concerning [#XKV-69778-489] Crash using 1Password 7 on iOS 16.0 on 06 November 2022

I have sending this message:

I think the bug with ISO keyboard keymap (@ >) it can be fixed with method on Alpha:

Electron 22.0.0-alpha.1

• Added app.getSystemLocale() method. #35697 (Also in 21)

Dave_1P

@metalnodeug

Thank you. While I'm not a developer myself, your suggestion has been passed along to our development team. 🙂

-Dave

ref: XKV-69778-489