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Former Member's avatar
Former Member
3 years ago

1Password for Safari just disappeared

That's it. It's disappeared. No button in the toolbar, no evidence of it in Prefs > Extensions. Nada. Gone. Poof! 💨

I've uninstalled the '1Password for Safari' app and re-installed from the App Store. No change. I've rebooted.

I'll say that I'm generally a fan of v8 but hooooooooboy does it have some annoying bugs. It is not ready for prime-time. I mean even the About box, which I just checked to log this issue, has a bug. It says I'm on the beta channel, which I was at one time. I switched back to production some time ago. Or did I?...

1Password Version: 8.8.0 (80800126)
Extension Version: 2.3.5 (20213)
OS Version: macOS 12.4 (21F79)

browser extension
macos
  • Former Member's avatar
    Former Member
    3 years ago

    Update: it works in another user account on the same machine. So presumably some sort of issue with the extension on this account.

    Any idea how I got about cleaning it and starting again?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @johnnynoble! 👋

    I'm sorry to hear that 1Password for Safari has gone missing on your Mac. Can you please try the following:

    1. Open and unlock 1Password 8.
    2. In the menubar click Help > Troubleshooting > Fix Missing Safari Extension

    I hope that helps. 🙂

  • AMonitorDarkly's avatar
    AMonitorDarkly
    New Contributor
    3 years ago

    This happened to me a few times over the years over several previous versions. It's disappointing to see that this is still an issue in app that's been completely rebuilt.

    Although the fact that there's now a built in function to fix it is probably indicative of some macOS level issue that can't be helped on 1P's end.

  • Former Member's avatar
    Former Member
    3 years ago

    Yeah that did at least fix it, and now I know that menu option is there. Thanks all.

  • PeterG_1P's avatar
    PeterG_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thank you @johnnynoble. We're glad that this solution fixed the issue for you and will continue to work to improve this area.

  • Former Member's avatar
    Former Member
    3 years ago

    I had the same problem. After you click on that, you have to go to Safari preferences to enable the extension but it is there and works. Thanks. Weird but fixed.