Login that I created on my iPhone in 1Password does not sync over to 1Password on my Mac

chanq51

I created a Login item in the Primary vault on my iPhone, but this item has not synced over to 1Password on my iMac. Is there anybody who can help?

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1Password Version: 8.7.1
Extension Version: Not Provided
OS Version: macOS 12.4 (21F79)
Referrer: forum-search:Login that I created on my iPhone in 1Password does not sync over to 1Password on my Mac

TimHH

Does it sync when you lock and then unlock 1Password for Mac? If so, I‘m probably having the same issue. I’ve been I’m contact with their e-Mail support, but no solution so far. Seems to be a bug in 1P8 for Mac, because I never had any such issues previously…

Jack.P_1P

Hi @chanq51:

Since you mentioned a Primary vault that would be a standalone vault. 1Password 8 as you mention in your doesn't support standalone vaults, so it sounds like you may have a combination of standalone vaults and 1Password account vaults across your devices. Reaching out to us directly via email at support@1password.com with a link to this thread and your username chanq51 would be your best bet. We'll be able to make sure all of the data across all of your devices is safely added to your 1Password account. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here and I'll be able to connect the dots.

Jack

chanq51

Many thanks for your prompt response, Jack.

Very best wishes,

chanq51

PeterG_1P

On behalf of Jack, thank you @chanq51!