My master password stopped working on my iphone

harrsam
harrsam
Community Member
edited July 2022 in iOS

My master password stopped working on my iphone11 (iOS15.5). Still works on other devices. If I delete the app from iphone will that affect other devices? What is best way to proceed?

1Password Version: 7.9.5
Extension Version: Not Provided
OS Version: iOS 15.5
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @harrsam! 👋

    I'm sorry to hear that you're unable to unlock 1Password on your iPhone. I'd like to know a little more about how you're using 1Password:

    1. If you have a 1Password account then are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?
    2. Do you see all of your items in a correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    I look forward to hearing from you. 😊

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