Family member with new computer and upgrade to version 8 can't log in.

Community Member

Her password was being rejected. I went through the recovery process three times to create a new key and password for her. Every time the system said the key/password were incorrect even thought I know they were exactly the same as the Emergency Kit. The problem is with the Mac, iPhone, and Safari. All are at the most recent version.

What next?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided


  • joshua_1pjoshua_1p

    Team Member
    edited July 5

    Hey @Yosh01

    I see that you have an active 1Password Support ticket with us. I will follow up with you via email to avoid exposing confidential information. Be on the lookout for that email, and we can go from there! :)

    ref: FNI-83873-727

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