1password Chrome extension stops working after some time

kyhu
kyhu
Community Member
edited July 2022 in 1Password in the Browser

Hi,

I am a relatively new user of 1password. My first experience was excellent. The chrome extension and the desktop app worked very well on both of my computers. However, in approx. mid-June I noticed some worrying symptoms:
1. Chrome extension stops working after 1-2 hours. I cannot fill in any passwords and usually, I cannot open the extension. Only restarting the browser solves the issue. Desktop app is working fine, but copying passwords from the app is annoying.
2. I started receiving mail "New 1Password sign-in from Chrome" every time I opened the browser and logged in to the extension (fill in the master password). I am not sure, but in the beginning I was receiving such a mail only when I logged in to a NEW browser (e.g., on another computer).

I have tried to update the app, the extension, and the browser every couple of days, but nothing seems to work.

I will be grateful for any advice.

EDIT: I attached extension's log by email and my support to ticket is: [#PLU-19835-975]

1Password Version: 8.7.3
Extension Version: 2.3.7
OS Version: Linux Mint 20.1
Browser:_ Chrome

Comments

  • ag_tommy
    ag_tommy
    edited July 2022

    @kyhu

    Good morning and welcome. Thanks for sending the logs. Someone will be with you as soon as possible. In order to prevent duplication of efforts I am going to close this discussion. One of my colleagues on the extensions team will follow up with you via email.

    ref: PLU-19835-975

This discussion has been closed.