One-time password does not autofill in Connectwise

ralmin
ralmin
Community Member
in 1Password in the Browser

When I am logging into ConnectWise at https://aus.myconnectwise.net/ it pops up a modal asking me to enter my one-time password:

It would be great if 1Password would auto-fill my one-time password here.

Is there any way to edit the saved login to tell it the ID of the field to put the one-time password into? Or do the 1Password developers have to make a change?

1Password Version: 8.7.3
Extension Version: 2.3.7
OS Version: Windows 10 Pro 21H2 19044.1766
Browser:_ Chrome 103.0.5060.114

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @ralmin:

    The next time you sign into ConnectWise, if you right click on the page, and choose 1Password > Help > Collect Page Structure, your browser will download a file that is what 1Password "sees" on the page. If you attach that file to an email addressed to support+x@1password.com, we'll be able to take a closer look and help you get your one-time password filled. After you email in, you'll receive a reply from BitBot with a support ID that looks a bit like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and make sure your message has gotten to the right place. Thanks!

    Jack

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